Overview
Retention Lead Jobs in Indonesia at Algonova
Title: Retention Lead
Company: Algonova
Location: Indonesia
Algonova is an international edtech company focused on helping kids and teens build strong foundations in programming, coding, and digital skills. With over 10 years of experience, we have supported students across more than 90 countries through both online and offline learning.
Job Description
- Improve repeat payment, renewal, prolongation, upsell, and reactivation performance from existing customers.
- Improve sales scripts, chat templates, objection handling, and call flow.
- Review chat, call, and TC quality to identify sales gaps and improvement areas.
- Coach ISM Leaders and ensure their weekly action plans are properly executed.
- Coach ISM Leaders so they can coach their team members effectively.
- Ensure each leader’s action plan is properly executed.
Qualifications
- Minimum 1 year of experience in sales, telesales, retention sales, renewal sales, or customer success with sales targets.
- Minimum 6 months of experience leading, mentoring, or coaching a team/project.
- Strong understanding of repeat payment, renewal, upsell, reactivation, follow-up, objection handling, and closing.
- Able to review sales chats, calls, and consultations to identify sales gaps and improvement areas.
- Able to improve sales scripts, chat templates, objection handling, and call flow.
- Able to analyze basic sales metrics such as revenue, conversion, AOV, payment count, package size, upsell/downsell, and lost reasons.
- English proficiency minimum B1.
Nice to Have
- Experience in EdTech, online course, tutoring, subscription, membership, SaaS renewal, insurance renewal, or customer retention.
- Experience improving renewal conversion, repeat payment, upsell, reactivation, or retention rate.
- Experience using AI tools for sales support, reporting, script improvement, chat review, or coaching.
- Familiar with Google Sheets, WhatsApp sales flow, CRM reports, or sales automation.
