Overview
Retrieval Specialist Jobs in Bethpage – New York – USA at ABIDSS, Inc.
Title: Retrieval Specialist
Company: ABIDSS, Inc.
Location: Bethpage – New York – USA
Position: Retrieval Specialist I
Location: Bethpage
Overview:
The primary objective of a Retrieval Specialist is to establish ongoing
communication
with each custodian of record. The
purpose
of maintaining an open line of
communication
is to acquire the requested records, an Affidavit of No Records, or other necessary correspondence by the ordering client’s due date. This is accomplished by making regular phone calls or through other means of contact with the custodian of record after service of the request.
As the due date approaches all
communication
should intensify to obtain the client’s desired result. All
communication
with facilities is documented both by paper and within our in-house computer system. Generally, our clients view the progress of their order through timely and accurate updates from our in-house system.
The secondary objective of a Retrieval Specialist is to maintain a consistent organization of their desk (this is defined as processing each order per procedure without overlooking or not completing the order in a timely manner), ensure all items being requested on each order are accurate and accounted for, schedule field trips for our field reps to scan records in the field, and coordinate the obtaining of records by fax, mail, or email.
A Retrieval Specialist will do the following functions when necessary: create new orders, close orders, and direct orders to other offices.
The pay rate for this position is $20/hr.
Responsibilities:
Essential Functions – All
Call and establish the lines of
communication
with custodians of record based on order priority
Make regular and persistent phone calls and/or other means of contact with each custodian to complete each order timely
Escalate the level of
communication
(intensity) with custodian as order approaches due date and send proper notices to each location to elicit production of records in accordance with ABI procedure
Enter viewable and non-viewable updates into the ABI computer system to document all conversations with custodians, all progress of orders, and all tracking of orders. (documented due diligence)
Maintain an organized rotation of all work orders in possession to ensure orders are called according to priority (generally by due date)
Provide
quality control
for all incoming records when matching to a work order. (i.e. record subject identifying information and type of records requested vs. what was received)
Schedule field jobs accurately and completely. Each appointment requires information verification (address, copy times, contact name). (All items being requested by client should be expressed to custodian prior to setting appointments)
Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of the ABI spreadsheet
Route work orders to appropriate departments in a timely manner
Marginal Functions
Create offsite orders accurately after verifying all information.
Close and forward orders when necessary
Enter all film breakdowns accurately per ABI protocol
Qualifications:
Educational
Requirements
High school graduate and/or GED equivalent. Some college desirable …
