Overview
ROI Account Manager – Remote Jobs in Nashville, Tennessee, USA at MRO
Medi Copy TN HQ Office
8 City Blvd
Suite 400
Nashville, TN 37209, USA
The ROI Account Manager is responsible for providing timely management of medical records requests for assigned healthcare facilities while providing world class customer service to customers and clients. The ROI Account Manager reports to their team lead.
Primary Responsibilities:
Act as a main contact for communicating and collaborating with assigned accounts
Review and verify medical record requests for validity and compliance with HIPAA, HITECH, etc.
Verify patient information within assigned accounts’ EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested.
Confirm request information and request additional documentation from patients/requesters to process pending medical record requests.
Pull and reproduce requested medical records while ensuring accuracy and compliance with Medi Copy policies/procedures as well as state/federal regulations.
Follow and perform workflows specific to assigned accounts.
Provide and log detailed and accurate information on each file/chart processed in accordance with Medi Copy’s policies/procedures.
Update and maintain an accurate Accounting of Disclosures for all activities and processes associated with medical records requests.
Provide world-class customer service to patients and clients while ensuring patient privacy.
Handle high call volumes while maintaining a high level of service and professionalism.
Maintain all established production/quality goals while managing assigned accounts within Medi Copy’s established turnaround time.
Report to the Director of Operations as necessary.
Skills/
Qualifications:
Thorough and detail-oriented
Customer-oriented disposition
Demonstrate a positive attitude and be able to interact well with employees
Proven consistent dependability and attendance
Confidentiality and discretion are required
Ability to conduct and interpret HIPAA and Privacy Guidelines
Solid organizational skills, including multitasking and time management
The flexibility to adapt to frequent changes in the industry and office
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Title: ROI Account Manager – Remote
Company: MRO
Location: Nashville, Tennessee, USA
Category: Healthcare, Administrative/Clerical
