Overview
RV Park Office Assistant Jobs in Phoenix, AZ at Copperwood Communities
Full Job Description
Copperwood Communities, headquartered in Gilbert, AZ, is a successful family-owned investor and operator of affordable housing and resort properties in Arizona and Nevada. We have an opening for a qualified full-time front desk agent.
Requirements:
RV PARK experience required.
Provide a seamless check-in process for guests by compiling check-in packets in advance, collecting any payments owed, and explaining park operational changes that may impact the visitor experience
Assist future guests with reservations via phone and email as well as respond to general inquiries.
Ability to handle the collections from guest.
Fostering positive guest feedback.
Must have a minimum of 3 years’ customer service experience – online, phone, email, and in person. Excellent customer service skills and phone manner. Friendly, outgoing, consistent, good follow through.
Use conflict resolution strategies to provide solutions to dissatisfied guests, referring high-level issues to management as needed
Customer service software applications experience —FIREFLY.
Ability to enter data accurately and check your work.
Microsoft Productivity Software experience – Word, Excel, Outlook.
Experience in maintaining customer records and confidentiality.
Some bookkeeping experience preferred.
Opportunity to grow and take on additional responsibilities.
High School graduate or equivalent required, some college coursework preferred and desire to continue learning.
Attributes – Reliable, honest, hard-working, basic math skills, good writing skills, attention to detail, ability to focus on work, proactive problem solver. Positive attitude, strong work ethic.
Experience in a small office setting preferred.
Experience in handling guest bookings and administering park rules and regulations.
Team oriented and committed to continued success of the company.
Valid Driver License and reliable transportation.
Non-smoking environment.
Ability to lift boxes and equipment up to 35 lbs.
Proficiency in written and spoken English.
Schedule: Monday -Friday, may require some weekends.
Thank you for your interest in working at Copperwood Communities, an equal opportunity employer. We appreciate your application.
Job Type: Full-time
Pay: $20.00 – $24.00 per hour
Expected hours: 35 – 40 per week
Schedule:
Day shift
Weekends as needed
Ability to Relocate:
Phoenix, AZ 85027: Relocate before starting work (Required)
Work Location: In person
Title: RV Park Office Assistant
Company: Copperwood Communities
Location: Phoenix, AZ
Category:
