Overview
Sales Operation Administrative Assistant Jobs in Irving, TX at Promotional Products Association International
Company Overview
Pellman Electric Associates LLC is seeking a highly motivated Construction Office Admin to be the first point of contact for our valued customers. In this role, you will provide excellent service by addressing inquiries, resolving concerns, and assisting with product and service information. You will play a vital role in enhancing customer satisfaction and driving business growth in our electrical, fire alarm, and sprinkler industry across residential, commercial, industrial, and government projects.
This position is perfect for someone with customer service experience who is eager to learn our processes and grow within our company.
Who We Are
Pellman Electric Associates LLC is committed to delivering high-quality electrical, fire alarm, and sprinkler solutions for residential, commercial, industrial, and government clients. As a family-oriented company, we provide exceptional benefits, training opportunities, and a clear path for career advancement, ensuring our employees thrive both personally and professionally.
Responsibilities
Serve as the primary contact for customer inquiries via phone, email, and in person.
Identify and assess customer needs to provide the best possible service and solutions.
Handle customer complaints and provide effective resolutions.
Assist with billing, payments, and financial transactions using QuickBooks.
Maintain accurate records of customer interactions and service transactions.
Schedule and coordinate service calls and follow up with technicians and customers.
Process orders, quotes, and pricing details efficiently.
Assist in managing social media pages (Facebook, LinkedIn, Instagram, Google) for marketing and outreach.
Oversee workflow organization, documentation, and filing systems.
Proactively engage with customers to ensure satisfaction and long-term loyalty.
Collaborate with internal teams to improve customer service strategies.
Requirements
Proven experience as a customer service representative within the construction industry .
Strong communication skills – both verbal and written.
QuickBooks experience is required.
Tech-savvy with proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Ability to multitask, prioritize, and work independently.
High school diploma required; a degree in Business Administration or a related field is preferred.
Strong attention to detail and excellent organizational skills.
Experience in CRM systems and customer support best practices is a plus.
Perks & Benefits
Competitive Compensation & Incentives
401(k) Retirement Savings Plan (with employer matching)
Bi-Weekly Pay Cycle & Overtime Potential
Health & Wellness Perks
Medical, Dental, and Vision Insurance
Work-Life Balance
Paid Time Off (Vacation, Sick Days, Holidays)
Paid Parental Leave (Maternity & Paternity Leave)
Volunteer Time Off (VTO)
Unique & Additional Perks
Company Events (BBQs, holiday parties, fishing trips, concerts, ball games, etc.)
Uniform
Work Schedule
Full-time, Monday – Friday, 8:00 a.m. – 4:30 p.m.
Office-based position Greensburg, PA
Join Our Team If you are a customer-focused professional looking for a stable career with growth opportunities, Pellman Electric Associates LLC is the place for you. Apply today and become part of a family-oriented team that values dedication, performance, and exceptional service
._Equal Opportunity Employer _Pellman Electric Associates LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, sexual orientation, or background.
Job Type: Full-time
Pay: $19.00 – $22.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Ability to Commute:
Greensburg, PA 15601 (Required)
Ability to Relocate:
Greensburg, PA 15601: Relocate before starting work (Required)
Work Location: In person
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Title: Sales Operation Administrative Assistant
Company: Promotional Products Association International
Location: Irving, TX
