Overview
Scheduling Coordinator/Bilingual-Spanish Jobs in Baltimore, Maryland, USA at Kennedy Krieger Institute
Position: Scheduling Coordinator (Bilingual-Spanish)
Overview:
The Scheduling Coordinator I (Bilingual–Spanish) will schedule new and follow-up patient appointments. The incumbent will perform a wide variety of administrative and front-end clinical operations activities which include, but are not limited to, greeting and checking in/out patients and families; collecting patient and treatment information; estimating deposit requirements; providing cost estimates; determining patient liability; establishing payment arrangements; and coordinating payment arrangement information for outpatient and day programs with non-par payer sources.
This staff member may assist the program’s crisis management team and is expected to interact with patients, families, clinicians, and administrative staff in a courteous and professional manner. This position requires the incumbent to be bilingual in English and Spanish with a proficiency level that meets the Institute’s minimum standards.
Responsibilities:
• Accurately schedule new and follow-up patient appointments. Ensure that appointments are confirmed prior to date of service.
• Promptly answer phones, appropriately direct calls, take and deliver accurate messages, return calls, answer questions; and provide accurate and timely follow-up as needed.
• Regularly monitor new and follow-up treatment appointments, cancellations, and no shows.
• Work with assigned providers, families, and other staff to reschedule appointments based on patient’s needs and according to established department policies and procedures. Monitor provider schedules on a regular basis and accurately modify patient appointments as necessary.
• Maintain regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity.
• Respond to patient families, providers, and other staff in a timely manner based on the established department policies and procedures.
• Reassign or reschedule patient appointments based on clinician leave requests (planned and unexpected). Collaboratively work with supervisor to resolve concerns.
• Work with the Patient Access department to retrieve and assess insurance authorizations.
• Collect, track, and process quality improvement and patient tracking data as needed.
• Serve as a code green team member and respond to clients in behavioral crises as part of the program’s crisis management procedures.
• Assists with the training of Patient Service Specialists.
Qualifications:
EDUCATION:
• High School Diploma or GED required.
• Associate’s degree or higher in Human Services, Healthcare Administration, or related field preferred.
EXPERIENCE:
Minimum of 1-3 years of related experience (e.g., patient registration, scheduling, and/or coordinating patient services) required.
Benefits:
Kennedy Krieger Institute offers excellent benefits including medical, dental, vision, 401K with match, tuition reimbursement, free parking and child care subsidies! In addition, we offer rich
professional development opportunities
.
We require full COVID vaccination or documentation of medical and/or religious exemption(s) approval for this job as we are a healthcare institution committed to putting health and
safety first
for our patients, students, employees, and the communities we serve.
EOE/M/F/D/V
Minimum pay range:
USD $36,227.00/Yr.
Maximum pay range:
USD $58,630.00/Yr.
Title: Scheduling Coordinator/Bilingual-Spanish
Company: Kennedy Krieger Institute
Location: Baltimore, Maryland, USA
Category: Healthcare (Healthcare Administration), Administrative/Clerical (Healthcare Administration)
