Overview
Senior Administrative Assistant Jobs in Boston, MA at ZS
An Account Support/Administrative Coordinator is part of the company’s centralized contact center operations team. The primary focus of this role is to handle and respond to inbound customer support communications over digital, non-voice channels (i.e. SMS, chat, email etc.). This role operates within a contact center environment.
CORE VALUES
Give a Crap
Delight others by owning your role and saying yes. Taking pride in how you appear & act & every other detail on the job. Be on time, attentive, and enthusiastic. Act as if the buck stops with you on every aspect of the job.
Chase Perfection
Chase Perfection knowing full well we will not reach it, but along the way
we will catch excellence. Have a sense of urgency; Go-Forth Time – right now
might be the only time you have to get it right.
Dig Deeper
Be an action-oriented professional that makes decisions based on evidence
rather than stories & assumptions. Stay curious. Data can speak for itself.
Fight For Simplicity
Keep it simple & consistent. Focus on how things should be done every time.
Face It, Fix It
Confront challenges and address issues head-on. A bias for action and powerful conversations drive our progress. It’s about getting it right rather than being right.
Grow!
Growth is our purpose. Growing as people & growing our business.
KEY RESULT AREAS
Ability to work with customers by providing assistance & resolving inquiries
Maintain accurate documentation on customer accounts by updating payment methods, running payments, and entering detailed notes.
Handle inbound messaging from existing customers, and promptly assist them as required.
Continuously review Alert messages (SMSs) coming into multiple branches:
Actioning scheduling/re-scheduling requests
Transcribing customer requests over to appointment notes for field staff
Re-assign alert items as internal procedures require (i.e. to Regional Managers)
Accurately maintain documentation on customer cards within the CRM platform:
Consistent, well-written notes
Task assignments
Assist office manager with duties as assigned.
Other customer support and administrative duties within the contact center’s operational scope may be assigned as necessary, so willingness to be a team player is a must.
REQUIREMENTS
Highly effective written communication skills across SMS/Chat and email channels
Proficiency in using/navigating multiple PC-based applications:
CRM
Spreadsheets (Google sheets)
Gmail
Must be able to multitask and navigate across multiple computer applications with speed and accuracy.
Ability to operate using outstanding organization skills to ensure all customer communications are actioned.
on a timely basis:
Strong organizational skills and attention to detail
Ability to work under pressure.
Ability to work in a team environment.
Strong verbal and written communication skills with an openness to constructive feedback
Consistent active listening skills
Excellent time management with the ability to be self-directed.
Patience, empathy, and ability to maintain professionalism in high pressure situations.
Positive attitude and ability to adapt to change.
EDUCATION & EXPERIENCE
2+ years’ work experience in an Account Support or Office Admin environment
Call center or experience working in a fast-paced, customer-centric environment.
Excellent computer skills
LOCATION
Go-Forth Pest Control offers services throughout regions of North Carolina, South Carolina and Virginia. The main office is located in Greensboro, NC. Reasonable commute or planning to relocate before starting work is required.
Job Type: Part-time
Pay: $15.00 – $17.00 per hour
Expected hours: 29 per week
Schedule:
Monday to Friday
Morning shift
Ability to Commute:
High Point, NC 27265 (Required)
Ability to Relocate:
High Point, NC 27265: Relocate before starting work (Required)
Work Location: In person
Title: Senior Administrative Assistant
Company: ZS
Location: Boston, MA
