Overview
Senior Administrative Assistant Jobs in Morristown, NJ at Perrigo
Job Title: Hotline Administrative Support Specialist
Position Status: Part-Time: 30-32 hours
Location: Fully Remote
Compensation: $25, Paid time off, sick time, and holidays
Reports To: Hotline Program Manager
FLSA Classification: Non-Exempt
Position Summary:
The Hotline Administrative Support Specialist will serve as the first point of contact for individuals experiencing homelessness or those at risk of homelessness. You will conduct hotline and text-based communication, providing compassionate support, gathering relevant information, and making referrals to appropriate homeless services and resources. Your role is crucial in ensuring accessibility to housing assessments and facilitating the connection between individuals in need and available support services. We are seeking an organized, detail-oriented Administrative Support Specialist who will provide essential administrative support. This position includes responsibilities such as managing schedules, assisting with data and analytics review, and supporting the hotline operations. Additionally, further responsibilities, including training, onboarding, mentoring new employees and interns, and contributing to data analysis and corrections. As well as, providing basic IT support, such as troubleshooting minor issues with RingCentral platform and acting as a liaison between different teams to ensure smooth communication and workflow.
Position Qualifications:
Current or previous HMIS licensure preferred.
Bilingual (Spanish) is strongly preferred.
BSW or MSW preferred. Applicants with the ability to supervise Social Work interns will be given preference.
Experience successfully navigating information systems and tech platforms required.
Position Qualifications:
Current or previous HMIS licensure preferred.
Bilingual (Spanish) is strongly preferred.
BSW or MSW preferred. Applicants with the ability to supervise Social Work interns will be given preference.
Experience successfully navigating information systems and tech platforms required.
Position Responsibilities:
Provide support during hotline operational hours (8 AM–8 PM), with potential shifts from 8 AM–2 PM or 2 PM–8 PM.
Handle hotline calls from community members seeking housing interventions, resources, crisis intervention, and referrals.
Assist in training new employees and interns. This includes onboarding, providing guidance on procedures, and ensuring new hires are equipped with the necessary knowledge to perform their roles effectively.
Handle incoming and outgoing communications, including phone calls, live chat, sms, and emails.
Provide basic IT support, such as troubleshooting minor issues with RingCentral platform
Act as a liaison between different teams to ensure smooth communication and workflow.
Regularly check and ensure the accuracy of data and individual assessments, collaborating with the Ring CX platform to track and manage analytics.
Respond to staff queries through Slack and other communication channels, offering guidance on procedures, troubleshooting issues, and providing support as needed.
Complete coordinated assessments and refer clients for Wayfinder prevention,diversions/rapid exits in person at the Hub.
Facilitate connections to Sunrise programs and case managers.
Actively listen to the client’s stated needs and make appropriate resource referrals.
Consistently and accurately enter information into the HMIS database.
Assist with the collection and maintenance of data for statistical and programming purposes.
Navigate and utilize digital information on a daily basis.
Collaborate regularly with different Sunrise teams and outside service providers.
Occasionally attend in-person meetings.
Maintain a safe work environment and confidentiality at all times.
Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
Organize and prioritize multiple activities to meet all external and internal deadlines
Maintain a professional demeanor that reflects positively on the agency.
Demonstrate respect and courtesy toward others.
Able to thrive in a work environment emphasizing teamwork and collaboration.
Respond promptly in all aspects of communication.
Work with minimum supervision.
Demonstrate strong boundaries in decision-making and safety planning.
Perform other duties as assigned.
Hotline and Text-Based Assessment
Respond promptly and empathetically to hotline calls and text messages from individuals seeking assistance with homelessness-related issues.
Conduct thorough assessments to understand callers’ specific needs, circumstances, and vulnerabilities.
Referrals and Resource Navigation
Use a deep knowledge of local homeless services and resources to provide tailored referrals based on each individual’s needs.
Offer guidance on housing options, social services, and other relevant resources.
Homeless Housing Assessments
Collaborate with individuals to collect information necessary for housing assessments, aiming to identify suitable housing solutions.
Stay up-to-date on housing programs, eligibility criteria, and application processes to help clients navigate the system.
Accessibility Advocacy
Advocate for accessibility and inclusivity in homeless services, ensuring equitable assistance for people from diverse backgrounds and with varying needs.
Work with community partners to improve service accessibility and eliminate barriers to assistance.
Documentation and Reporting
Maintain accurate, confidential records of all interactions and assessments.
Prepare regular reports on hotline activity, referral trends, and service effectiveness to inform improvements.
Additional Expectations:
Ensure a safe and confidential work environment at all times.
Demonstrate proactive, creative, and flexible problem-solving skills.
Organize and prioritize multiple tasks to meet deadlines.
Maintain a professional demeanor that reflects positively on the organization.
Show respect and courtesy to clients, colleagues, and community partners.
Excel in a team-oriented environment with a focus on collaboration.
Communicate promptly and effectively in all aspects.
Work independently with minimal supervision.
Establish and maintain strong boundaries for decision-making and safety planning.
Effectively multitask in a fast-paced environment.
Perform other duties as assigned
Position Considerations:
The majority of hotline calls will come from individuals experiencing homelessness or facing crisis situations.
Night shifts (2-8pm) may be required occasionally.
This is a remote position. Applicants must reside in the Austin area and have access to a private high-speed internet connection with at least 300 Mbps.
Supervision of interns may be required, with a stipend of up to $1,000 available for this responsibility.
While this role is primarily remote, occasional in-person assessments or training at our Hub location may be required on a short-term basis.
Job duties may vary during the initial months as licensure is acquired, due to licensing restrictions.
Sunrise is rapidly growing, and this position has the potential to evolve or expand based on organizational needs and the applicant’s interest.
Flexibility and collaboration are key, as this role involves working as part of a dynamic team within Sunrise’s structure.
As this is a new and developing program, there are opportunities to take on special projects and contribute to quality improvement efforts, though this is optional.
Sunrise Homeless Navigation Center values diversity and inclusion and is committed to creating a diverse and inclusive workplace. As an Equal Employment Opportunity (EEO) employer Sunrise does not discriminate on the basis of color, race, national origin, religion, gender identity or expression, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunity. Sunrise strongly encourages applications from candidates of all backgrounds and experiences who share our passion for empowering people experiencing homelessness and making a positive impact on our community.
Job Type: Part-time
Pay: $25.00 per hour
Expected hours: 30 – 32 per week
Benefits:
Paid time off
Schedule:
Monday to Friday
People with a criminal record are encouraged to apply
Education:
Bachelor’s (Required)
Experience:
homeless services: 1 year (Preferred)
Hotline: 1 year (Preferred)
Language:
Spanish (Preferred)
Work Location: Remote
Title: Senior Administrative Assistant
Company: Perrigo
Location: Morristown, NJ
