Overview
Senior Administrative Officer Jobs in Cairns, Queensland, Australia at Mind Matters Cairns
Title: Senior Administrative Officer
Company: Mind Matters Cairns
Location: Cairns, Queensland, Australia
Administrative Officer (Senior) | Mind Matters Cairns
Cairns, QLD
At Mind Matters Cairns, we are building a service that is not only clinically strong, but operationally exceptional. We are seeking an experienced Administrative Officer who brings structure, judgement, and leadership capability to a pivotal role within our team.
This is not a traditional admin position.
It is an opportunity to step into a role that anchors the daily functioning of a growing mental health service.
The Opportunity
You will take ownership of core administrative systems and contribute directly to the efficiency, compliance, and sustainability of the practice.
You will work alongside leadership to ensure operations are not only maintained, but continuously improved.
Key Areas of Responsibility
• Oversee client intake, scheduling systems, and service flow with a focus on optimisation
• Manage complex calendars, practitioner utilisation, and waitlist dynamics
• Maintain high-integrity records that meet audit, funding, and compliance requirements
• Act as a key communication point for clients, referrers, and external stakeholders
• Support financial processes including invoicing oversight and reporting accuracy
• Contribute to system improvements, workflow design, and process implementation
• Support governance requirements, audits, and regulatory documentation
We are looking for someone who:
• Has strong administrative experience, ideally within health, wellbeing, or community services
• Demonstrates operational thinking, not just task completion
• Brings a high level of accountability and professional judgement
• Is confident managing systems, data, and workflow efficiency
• Communicates with clarity, warmth, and authority
• Maintains discretion and professionalism in a sensitive environment
• Is highly competent with Microsoft 365 and adaptable to new systems
Why this role matters
This role sits at the intersection of client experience, clinician efficiency, and business sustainability.
The right person will not only keep things running, they will elevate how we operate.
Expression of Interest
If you are looking for a role where your capability is trusted and your contribution is meaningful, we welcome your application.
Please submit your CV and a brief introduction outlining your experience and approach to operational excellence to [email protected]
Mind Matters Cairns
Supporting growth, connection, and wellbeing, one interaction at a time.
