Overview
Senior Client Delivery Specialist Jobs in Houston, USA at Husch Blackwell
Husch Blackwell LLP is a full‑service litigation and business law firm with multiple locations across the United States.
The Senior Client Delivery Specialist serves as a strategic operational partner for assigned Client Relationship Managers (CRMs). This role is responsible for full‑lifecycle workflow management, cross‑functional coordination, business process execution, and administrative oversight. The Sr. Specialist ensures seamless handoffs across teams, reduces attorney administrative burden, and accelerates client service delivery. Assigned to top‑performing CRMs, this role requires advanced judgment, proactive problem‑solving, and portfolio‑level ownership.
Strategic
Workflow Ownership
- Coordinates all workflow for assigned attorneys, including delegating specific tasks to other teams, follow‑up, and quality control.
- Proactively anticipates the needs of attorneys, manages priorities, and resolves administrative challenges with minimal supervision.
- Coordinates and tracks ongoing projects to ensure deadlines and deliverables are met; monitors milestones; updates status reports; communicates progress; and assists with project plans, timelines, and resource allocation.
- Handles special projects and other duties as assigned to support the efficiency and success of the attorneys’ practices.
- Effectively uses workflow management software to log and manage workflow.
Conflicts, NBI & Engagement Process Leadership
- Prepares and processes new matter forms, requests conflict checks, and opens new files.
Billing, Collections & Financial Coordination
- Coordinates accounting administrative functions: client billing matters; prepares billing letters and other requested client financial updates.
- Assists attorneys with tracking and monitoring alternative fee arrangements.
- Assists attorneys with automation, tracking, and monitoring of matter budgets.
Client & Cross‑Functional Coordination
- Coordinates client communications, manages sensitive information, and serves as a liaison between attorneys, clients, and internal departments.
- Supports business development initiatives, including coordinating events, preparing pitch materials, and maintaining client databases.
Email & Administrative Optimization
- Proactively manages attorneys’ inboxes, prioritizing and flagging urgent communications; drafts, reviews, and responds to emails on behalf of attorneys as directed; and organizes/archives correspondence for easy retrieval.
- Provides general administrative support: maintains attorney contacts; tracks requirements and activity related to CLE and memberships.
- Provides general administrative support as needed, including operating office equipment (PCs, printers, phones, copiers, facsimiles).
- Conducts all business in a confidential manner; copes successfully with demands from timekeepers, remaining calm under pressure.
- Reviews and routes incoming mail and fax communications; prepares and processes outgoing mail and faxes; arranges specialized mail or messenger services as required; and ensures attachments, exhibits, and enclosures are included.
- Assists in coordinating attorneys’ calendars and meeting arrangements; makes travel arrangements and prepares itineraries.
Document & Matter Management
- Prepares, edits, formats, and proofreads legal documents, correspondence, and presentations with a high degree of accuracy; manages version control, file organization, and secure document storage in compliance with firm policies; and facilitates the execution, filing, and distribution of legal documents.
- Types, transcribes, revises, and proofreads legal documents accurately; prioritizes assignments; and meets specific deadlines on projects.
Practice Alignment & Institutional Knowledge
- Shows proficiency in the assigned Practice Specialty Center (practice‑group‑specific duties as they relate to the PSC).
- Takes personal responsibility for regularly exchanging information and training tips with team members for maximum job effectiveness.
Delegation & Team Leverage
- Demonstrates effective teamwork and communication with team members and all Firm personnel; participates in regular team meetings to discuss current projects and…
Title: Senior Client Delivery Specialist
Company: Husch Blackwell
Location: Houston, USA
Category:
