Overview
Senior Executive – Front Office Jobs in Bangalore, Karnataka, India at Century Real Estate Holdings Pvt Ltd
As the Senior Executive – Front Office for the launch of our luxury residential property in Bangalore , you will be the primary individual contributor responsible for overseeing all aspects of front office operations. Working closely with cross-functional teams, you will play a pivotal role in setting up front office processes, establishing service standards, and delivering exceptional customer service to our future residents.
Key Responsibilities
Develop and implement pre-opening strategies and action plans for front office operations, including reservations, guest services, and administrative procedures
Coordinate with the marketing and sales teams to ensure seamless integration of front office activities with promotional campaigns and sales efforts
Establish and maintain relationships with key stakeholders, including vendors, suppliers, local authorities, and community organizations, to support the successful launch and ongoing operation of the property
Create standard operating procedures (SOPs) and service protocols for front office operations, ensuring consistency, efficiency, and adherence to brand standards
Implement technology solutions and property management systems to support front office functions, including reservations, check-in/check-out procedures, and guest communications
Conduct training sessions for front office staff to ensure alignment with established service standards and provide ongoing support and guidance as needed
Monitor and analyze guest feedback, market trends, and competitive intelligence to identify opportunities for enhancement and innovation in front office services
Ensure compliance with all relevant regulations, laws, and company policies related to front office operations, security, and guest privacy
Qualification
Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Proven track record of success in launching and managing luxury residential properties or boutique hotel
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholder
Proficiency in property management software, Microsoft Office Suite, and other relevant technology platform
Flexibility to work evenings, weekends, and holidays as required during the pre-launch and post-launch phase
Title: Senior Executive – Front Office
Company: Century Real Estate Holdings Pvt Ltd
Location: Bangalore, Karnataka, India
Category: Administrative/Clerical
