Overview
SENIOR SECRETARY.6050300 Jobs in Dallas, TX at Dallas County
Company Description
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
Job Description
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Flexible schedule including mornings, evenings, weekends and holidays
Maintain positive guest relations at all times
Resolve guest complaints, ensuring guest satisfaction
Maintain complete knowledge at all times of:
all hotel features/services, hours of operation
all room types, numbers, layout, decor, appointments and location
all room rates, special packages and promotions
daily house count and expected arrivals/departures
scheduled daily group activities
Loyalty program details
Build guest loyalty through personalized service
Process all guest registrations and check-outs
Communicate services and amenities of the hotel to guests
Coordinate all guest room billing
Respond to all guest requests in person, via email, and via phone
Block rooms in computer and follow through on designated requirements
Generate, print and distribute daily and weekly reports
Settle guest accounts and adhere to all cashiering procedures
Assist other front office departments as needed
Qualifications
Qualifications
High school graduate or equivalent vocational training certificate
Previous experience as Front Desk Agent in hospitality an asset
Previous guest relations and cashiering experience an asset
Computer literate in Microsoft window Applications
Knowledge of Opera Property Management system an asset
Additional Information
What’s in it for you:
Paid time off
Medical, Dental and Vision Insurance
401K Retirement Plan
Complimentary Shift Meal
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academy designed to sharpen your skills.
Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
Career development opportunities with national and international promotion opportunities
Title: SENIOR SECRETARY.6050300
Company: Dallas County
Location: Dallas, TX
