Overview
Service Administrator Jobs in Pleasanton, CA at Ultimate Staffing
Title: Service Administrator
Company: Ultimate Staffing
Location: Pleasanton, CA
Position Overview
Ultimate Staffing Services is actively seeking a dedicated Service Administrator to join their client's team in California. The ideal candidate will provide essential administrative support, ensuring smooth operations and exceptional service delivery.
Responsibilities
- Coordinate and manage service schedules and appointments.
- Maintain accurate records and documentation of service activities.
- Communicate effectively with clients to address inquiries and service requests.
- Collaborate with service technicians to ensure timely completion of tasks.
- Assist in the preparation of service reports and client communications.
- Ensure compliance with company policies and service standards.
Qualifications
- Previous experience in an administrative or service-oriented role is preferred.
- Strong organizational skills and attention to detail.
- Excellent communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
Additional Details
Salary Range: $28 – $31 per hour
Desired Skills and Experience
The Service Administrator plays a critical role in supporting service operations by managing customer interactions, maintaining accurate records, and ensuring timely data entry into CRM systems. This position requires strong computer proficiency, exceptional attention to detail, and the ability to build positive relationships with customers.
Key Responsibilities
Serve as a primary point of contact for customer service inquiries via phone, email, and other communication channels
Accurately enter, update, and maintain customer data, service records, and job details within the CRM system
Ensure all information is complete, up-to-date, and aligned with company standards
Coordinate service requests, schedule appointments, and track service progress
Communicate effectively with internal teams to ensure timely resolution of customer needs
Review and verify data for accuracy and completeness
Generate reports and assist with service-related documentation as needed
Provide administrative support to the service team and management
Required Qualifications
Strong computer skills, including proficiency with CRM systems, Microsoft Office, and data entry tools
High level of attention to detail with a strong focus on accuracy
Excellent communication skills, both verbal and written
Ability to build rapport and connect effectively with customers
Strong organizational and time-management skills
Ability to multitask and work in a fast-paced environment
Preferred Qualifications
Previous experience in a service, administrative, or customer support role
Experience working with CRM platforms (e.g., Salesforce, ServiceNow, or similar)
Familiarity with service coordination or dispatch processes
Key Competencies
Customer-focused mindset
Data accuracy and integrity
Problem-solving skills
Team collaboration
Dependability and accountability
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
