Overview
Service Administrator Jobs in Redwood City, CA at ABC COMPANIES
Sales Operations Administrative Assistant
Location: Dallas, TX
Reports to: Manager, Sales Operations
Job Summary:
A valued member of the Business Development team, the Administrative Assistant is responsible for executing a variety of administrative, customer service, and sales support activities for the Business Development and Membership departments.
Key Responsibilities:
Customer Service (25%):
Provide professional customer service to internal teams and external clients. Communicate effectively with the sales team about leads, opportunities, and customer concerns.
PPAI Media & Advertising Support (5%):
Manage the advertising run sheet, process insertion orders, track ad materials, and maintain digital stats. Collect and upload ad materials and manage the PPB circulation list, including address updates, renewals, and cancellations.
Tradeshows & Events (5%):
Support event registration, including processing large list uploads. Assist with sponsorship and advertising sales by managing deliverable reminders, collecting materials, and uploading content to website(s). Manage secondary Product Pavilion responsibilities and assist in sales reporting across departments.
Membership Support (50%):
Handle membership inquiries, process applications, and ensure compliance with governance policies. Maintain databases, update company profiles, and manage password resets. Follow up with members regarding billing, overdue materials, and other relevant information.
Department Support (15%):
Provide general administrative support to the business development department as needed, assisting with additional tasks and responsibilities assigned by the Manager or Director.
Experience Requirements:
Minimum of 3 years of experience in administrative support roles.
At least 3 years of experience in customer service, with a strong client-focused approach.
Minimum of 3 years of experience working with reporting systems and generating reports.
Knowledge, Skills, and Abilities:
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Technologically adept and quick to learn new systems and tools.
Excellent written and verbal communication skills.
Highly detail-oriented with strong organizational skills.
Effective time management skills with the ability to prioritize tasks in a fast-paced environment.
Specific Qualifications:
High school diploma or equivalent.
Preferred Qualifications:
Bachelor’s degree (BA/BS) in Business or a related field.
Association-Wide Responsibilities & Values (expectations of everyone)
Provide honest and ongoing communication as needed to support success throughout the organization.
Meet established deadlines for all projects, reports and communications for all audiences both internally and externally.
Provide high-quality products, reports, communications and projects for all audiences internally and externally.
Be fair, consistent, responsive and supportive of leaders, staff, board members, members and vendors.
Help PPAI to continually seek improvement. Be prepared to personally manage changes taking place within PPAI and the industry.
Be empowered, accountable and responsible for your career success, actions, influence and impact upon the organization as a whole.
Foster cultural values, mission and overall organizational guidelines of PPAI.
Job Status
FLSA Status (Exempt / Non-Exempt): Non-Exempt
Compensation (Hourly / Salary): Hourly
Job Status (Full-Time /Part-Time /Temp): Full Time
Daily Schedule (Start time Flexible / Not Flexible): Flexible
Work Location: PPAI Headquarters with some remote flexibility
Physical Activity
Sitting
Standing
Lifting
Pushing/Pulling
Bending/Stooping
Extended work hours, extended weeks (endurance requirement)
Work Environment
Office environment
Trade show floor or event venues
Temperature controlled environment
Travel: Must be able to travel
PPAI is an Equal Opportunity Employer (EOE)
Apply to: [email protected]
Job Type: Full-time
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Application Question(s):
How many years of HubSpot or Similar program experience do you currently have?
Occasional travel is required for this position, are you willing to travel?
What pay range are you seeking?
Have you completed the following level of education: Bachelor’s Degree?
How many years of customer service experience do you have?
How many years of administrative support experience do you have?
How many years of generating and reporting systems experience do you have?
Are you local and willing to work onsite multiple days per week at PPAI HQ in Irving, Tx on hybrid remote work schedule?
Work Location: Hybrid remote in Irving, TX 75038
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Title: Service Administrator
Company: ABC COMPANIES
Location: Redwood City, CA
