Overview
Service Administrator Jobs in Welland – Ontario – Canada at Randstad Canada
Service Administrator in Welland Are you seeking your next opportunity as a Service Administrator in the Welland area? Are you a strong communicator who can provide outstanding customer service? Do you thrive in a
fast-paced environment
and love to help out wherever needed? If so, we want to hear from you. We are looking for a Service Administrator. This is a permanent full-time position located in Welland.
In this role, you will be responsible for performing administrative duties to assist the Service Group with related questions promptly, & recognizing customer needs to offer potential solutions. The ideal candidate will have great
communication skills
, a
strong work ethic
, be professional and able to multitask. Previous SAP software experience would be considered a strong asset. This position offers a
competitive salary
wage and the opportunity to gain experience with an established international organization in Welland.
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting, and reach out directly to  with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role. Advantages – Full-time permanent position – Monday to Friday 7 am to 3:30 pm in Welland – $55,000 – $60,000 annually salary based on experience – Benefits & Vacation package – Great culture within – Manager with an open-door policy – Working with an established organization
Responsibilities
– Creating, maintaining, and continually improving positive long-term relationships with key customer contacts – Resolving customer concerns and inquiries for service repair and warranty – Creating and issuing Return Goods Authorization (RGA) numbers for the return of products – Calculating pricing of quotations according to defined standards – Determining material availability – Executing, tracking, and proactively managing repair / warranty-requested orders – Regular following up with customers regarding open quotations and RGA’s – Conduct contract review of RGA purchase orders, update sales orders, and work order statuses – Prioritizing work with the Group Leader and scheduling all RGA types within a production schedule – Updating the ERP System (SAP) for service order user status – Updating/producing production schedule – Creating purchase requisitions as required – Providing reports (WIP, backlog, revenue) – Assisting other team members during times of vacation or illness – Occasional travel to visit customer (relationship building) and off-site training Qualifications – Minimum 2 years of experience in customer service, inside sales, or a sales environment – College Diploma or bachelor’s degree in business admin or sales experience is preferred
–
Experience with
technical knowledge of hydraulic and electronic products is a strong asset – SAP knowledge/experience is a must – Strong sense of customer service orientation with a proven ability to understand and satisfy customer needs
–
Experience with
MS Office Suites
–
Ability to
multi-task and prioritize – Strong people and interpersonal skills – Excellent verbal/written
communication skills
and a strong effective listener – Self-motivated individual who enjoys working with a cross-functional team to satisfy the customer Summary If you see yourself in …
Title: Service Administrator
Company: Randstad Canada
Location: Welland – Ontario – Canada
Category: Administrative/Clerical, IT/Tech
