Overview
Service Coordinator Jobs in Ottawa, Canada at Minto Group
SERVICE COORDINATOR
Summer Term:
May 4-August 28, 2026
The Service Coordinator provides best in class customer service in all matters pertaining to resident inquiries and concerns, regarding any maintenance or repairs for their designated property.
Benefits
- Competitive compensation
- Peer-to-peer recognition platform that celebrates your contributions
- Professional development and learning support to fuel your growth
- Exciting career paths across a dynamic and purpose-driven organization
Here’s How You’ll Contribute
- Prepare resident arrival and key package, in addition to ensuring smooth move-in and move-out coordination, booking elevators where applicable
- Maintain resident database, assign resident parking in addition to issuing visitor parking passes, maintaining log there of
- Processing of cash receipts and deposits
- Prepare resident accounts receivable reports, outlining and addressing any delinquent and/or past due payments, performs collection efforts on past due accounts
- Prepares required forms and documentation in accordance with the Residential Tenancies Act related to claims, collections, evictions, rent increases etc.
- Responds to resident requests, inquiries and concerns for matters which pertain to the lease agreement
- Informs utility companies of change in responsibility for spaces becoming vacant or occupied, approving invoices for vacant suites
- Responds to all resident related issues promptly and courteously in a professional manner, informing management when applicable and if follow-up is required
- Prepare mass and individual resident communication, for example, upcoming events, repairs, changes to management, etc.
- Prepares renewal listings for review by revenue team and subsequently prepares renewal notices as directed
- Use of the ERP system, Yardi, to record information and perform job activities
- Supports team goals, objectives, operations and strategy for properties outlined by management
- First line of response to customer requests, the service coordinator must respond to resident inquiries and concerns for matters which pertain to repairs and maintenance
- Understanding of the Residential Tenancies Act with respect to landlord rights and obligations, for example notice of entry, request of access, etc.
- Coordinate access for Minto staff and contractors for occupied and vacant spaces as well as common areas; ensuring proper notice is given as required
- Liaise with other members of the property operation to ensure maximum utilization of technical and maintenance personnel
- Ensure scheduled maintenance plans for property and equipment are assigned to personnel so that they can be completed on a timely basis, reviewing concerns / issues raised during the performance of these maintenance plans with management to proactively address concerns / issues thereby minimizing unplanned downtime
- Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including:
Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights - Other duties within the scope, spirit and purpose of the job, as requested by management.
What You Bring To The Team
Education:
A College or University education in a business field would be considered an asset.
Experience:
A minimum of two (2) years of relevant work experience in a busy client facing environment is required.
- Ability to multi-task
- Ability to influence without authority / Directing others
- Interpersonal skills
- Knowledge of the Residential Tenancies Act and Residential Lease Agreements would be an asset
- Attention to detail and accuracy
- Good judgment
- Communication skills (listening, verbal and written)
- Microsoft Office (Word, Excel and Outlook)
- Knowledge of Yardi considered an asset
- Initiative and creative
Hiring pay range: $18-$20 per hour
Minto is an equal opportunity employer committed to cultivating an inclusive and accessible workplace. We strive to build a team that reflects the diverse communities we serve, including individuals with disabilities. If you require accommodation or support at any stage of the recruitment and selection process, we’ll work with you to ensure your needs are met. To request accommodation, please contact us at
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Title: Service Coordinator
Company: Minto Group
Location: Ottawa, Canada
Category:
