Overview
Service Coordinator QC Jobs in Saint-Laurent, Canada at Enersys
Position: Service Coordinator QC )
Compensation
Compensation Range: (salary may vary based on experience, education, skill set, location)
Benefits
- Paid Holidays
- Medical, vision and dental
- Life Insurance, long term disability
- Tuition reimbursement plan
- Defined Pension Plan
Job Purpose
The Service Coordinator will schedule appointments, provide information to callers, and relieve officials of clerical work and minor administrative tasks.
Essential Duties and Responsibilities
- Improving service image & satisfaction
- Receiving service calls
- Dispatching service calls to technicians one at a time
- Service time and utilization administration
- Service invoicing & customer credits
- Issuing credit applications to new customers & setting up new customers in BaaN
- Follow new instructions for Home Depot & Sobeys in-house program (TBA)
- Administer PMA program and reports
- Reporting and maintain various monthly reports for Service Supervisor
- Coordinate service parts pickup for service techs and customers
- Service inventory control
- Used equipment management administration
- Service call follow-ups
- Service marketing support
- Arrange customers’ pick-up on scrap batteries and loaners
- Service reporting: log all service calls on our service request program in a timely manner
- Stock reordering: work-order forms and battery-order test sheets, etc.
- Special service customer programs
- Satisfy customers with all liability certificates and workers compensation clearance
- Organize and maintain service file system and correspondence records
- Prepare outgoing service mail and correspondence, including e‑mail and faxes
- Maintain a safe, orderly, and clean working setting, including maintenance & upgrade of the Ener Sys Canada Service Request Program
- Follow all company policies and procedures (Warranty, safety, environmental, OSHA, DOT Hazmat, ISO
9000) - Other duties as assigned
Qualifications
- High school diploma or general education degree, or 3–6 months related experience and/or training, or equivalent combination of education and experience
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
- Math ability: calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume; apply concepts of basic algebra and geometry
- Reasoning ability: apply common sense to carry out instructions furnished in written, oral, or diagram form; deal with problems involving several concrete variables in standardized situations
- Computer skills: proficient in PC-based Windows applications such as Microsoft Office Word, Excel, Outlook, Access, PowerPoint;
Internet Explorer; other programs as needed; order entry processing and inventory control through the BaaN system - Physical demands: regularly sit; use hands to finger, handle, or feel and talk or hear; reach with hands and arms; occasionally walk; lift up to 10 pounds; close vision required
- Work environment: exposure to fumes or airborne particles and toxic chemicals; moderate noise level; occasional exposure to lead/fiberglass products
General
Job Requirements
- Must be able to bend, twist, reach, stoop, kneel or crouch frequently
- Position exposed to harmful materials such as lead/fiberglass; periodic blood tests required to measure lead levels; precautions taken by company or employee to reduce risk of exposure
Equal Employment Opportunity
Ener Sys is committed to employment equity and fostering a workplace that respects and values diversity, inclusion, and dignity for all. We provide equal employment opportunities to all employees and applicants and strictly prohibit discrimination or harassment of any kind based on race, colour, religion, age, sex, national or ethnic origin, citizenship, disability, sexual orientation, gender identity or expression, marital or family status, or any other characteristic protected by applicable Canadian and provincial laws.
We encourage applications from members of equity‑deserving groups, including women, Indigenous Peoples, racialised persons, persons with disabilities, and members of the 2
SLGBTQIA+ community.
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Title: Service Coordinator QC
Company: Enersys
Location: Saint-Laurent, Canada
Category:
