Overview
Service Desk Jobs in Gurugram, Haryana, India at Tata Consultancy Services
Title: Service Desk
Company: Tata Consultancy Services
Location: Gurugram, Haryana, India
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Greetings from TCS !!!
Role: Service Desk
Location: Gurgaon/NCR
Experience Range: 2 to 5 Years
Job Description:
Answers and responds to inbound calls or electronic requests from end-users
Monitor the IT Service Desk mailbox and call queue, responding to queries as appropriate in a timely and efficient manner. Assist with various other admin duties such as the creation of new user accounts as required.
Ensure that all customer requests are recorded accurately and with a high level of detail using the Service Desk call logging software. All actions undertaken to resolve or escalate these requests will also be recorded accordingly.
Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support. This includes explaining complex technical issues to non-technical customers.
Analyzes and resolves all application software or hardware incidents and requests from end-users
Ensures to log and tracks incidents and requests from identification through resolution stages
Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
Ensures accurate and necessary information is obtained by utilizing Templates when available
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