Overview
Service Desk Support Technician Jobs in Sacramento, California, USA at Sacramento – CA, 9750 Goethe Rd, Sacramento, California, United States of America
Position: Service Desk Support Technician I
Sacramento – CA, 9750 Goethe Rd, Sacramento, California, United States of America Req #79
Friday, February 7, 2025
Hours are 10:00am-6:30pm Pacific
General Description
Under limited supervision, the Service Desk Support Technician supports multiple functions within the department by providing support within the data workflows. The Service Desk Support Technician is the first line of contact for management, internal and external clients and reviews daily processes for maintenance, process improvement, research and analyzing file processing errors and service level agreements.
Specific Responsibilities
Essential Functions:
Monitor the constant flow of data and automation processes according to predefined expectations.
Manage multiple tasks and work according to criticality and prioritization to meet departmental and client SLA requirements.
Aid and support technical staff internally and externally.
Verify files are formatted, named, and encrypted according to predefined expectations.
Verify file locations and files are properly archived.
Analyze files, logs, reports, and processes to find and identify errors.
Perform investigation, analysis, documentation, and solution proposal for technical issues.
Respond promptly to file delays, issues, or concerns.
Manage test tasks and test environments while working with other departments.
Work with databases.
Manage service orders, error queues, and performance tracking requirements.
Use support software programs, utilities, and executables to manage daily processes.
May be expected to review, format, and input data for computer processing.
Maintain and revise procedural documentation.
Research data and application issues using documented specifications.
Provide various levels of troubleshooting assistance to internal and external clients.
Create new or update existing batch files.
Create new or update an existing ASP page.
Attend meetings pertaining to new onboarding clients and state.
Record issue status and resolution in trouble ticket system.
Identify and resolve file processing issues.
Communicate with stakeholders regarding status of issues, proposed resolution, and timelines.
Create system documentation as required.
Perform metrics, progress tracking, and reporting.
Monitor Daily Tasks.
Assist with special projects as assigned.
Travel Required
< 10% Travel
Required Qualifications:
Education:
High School Diploma or Equivalent
Experience:
2-4 yrs
Experience in creating MS office documentation such as Word, Excel, PowerPoint, and Visual Studio.
Experience with Secure File Transfer Protocol (SFTP).
PREFERRED QUALIFICATIONS
Education:
Associate Degree
Experience:
2-4 yrs
Experience with creating .bat files.
Experience in 24×7 automation suite.
Experience working with trouble ticket systems.
Industry knowledge and experience (titling).
#J-18808-Ljbffr
Title: Service Desk Support Technician
Company: Sacramento – CA, 9750 Goethe Rd, Sacramento, California, United States of America
Location: Sacramento, California, USA
Category: Administrative/Clerical (Data Entry)
