Overview

Service Technician Manager Jobs in King of Prussia – Pennsylvania – USA at Renewal by Andersen

Position: ┬áService Technician Manager – King of Prussia, PA

Job Details

– WHAT YOU’LL BE DOING – THE ROLE

– Manage and support Field Service Technicians and Service Coordinators
– Manage and oversee Field Service Technicians workload, ensuring that the schedules utilize their time in the best interest of the business.
– Review and update processes to help achieve the ’21 Days to Service’ goal
– Work with the business to ensure that services that are past the ’21 Days to Service’ goal are being processed as soon as possible while holding others responsible for their contribution to the goal.
– Conduct Ride Alongs and Job Site Visits with Field Service Techs to ensure that they are following RbA Service Standards
– Serve as the point of contact to the Production Managers if they need specific assistance from the Service Department.
– Approves weekly payroll and time off requests for all Field Service Technicians and Service Coordinators.
– Reviews and submits service reports to other RbA departments
– Conducts and coordinates monthly Service meetings with all Service team members
– Orders and replaces Service parts needed for Install Manager service kits
– Promote/enable the RbA Culture of “Everybody’s Gotta Win” with every interaction
– Submit reimbursements to RbA Corporate
– Phone back-up and other duties to help the Service team when the workload requires additional support
– Other

Dutiesas assigned

WHAT YOU BRING – THE PERSON

– 2-3 years of experience managing front line employees, with strong preference given to experience inprocess improvementand implementation
– Highly organized, accurate, personable, with the ability to reflectempathyto customers
– 3-5 years of experience in roles requiring an acuteattention to detail.
– High school graduate, required
– Bachelor’s degree, strongly preferred
– Excellent oral and writtencommunication skills;
– Highly organized and ability to take feedback
– Proficient in excel and other MS Office Suite programs (such as Outlook, Word, etc.)
-Flexibilityand demonstrated ability to adapt well in a changing environment to include hours of work

WHAT’S IN IT FOR YOU – THE BENEFITS & CULTURE

– Cell Reimbursement: $50/month
– Medical Insurance
– Flexible Spending Account (FSA)
– Health Savings Account (HSA)
– Telehealth: 24/7 access to physicians
– Prescription drug Insurance
– Dental Insurance
– Vision Insurance
– Life Insurance / AD&D $50,000 Paid Coverage
– Additional Voluntary Employee & Spousal life insurance
– Short-termdisability Insurance(STD)
– Long-termdisability Insurance(LTD)
– Parental Leave
– Voluntary Critical Illness Insurance
– Voluntary Accident Insurance
– Teammate Assistance Plan
– Paid Volunteer Time
– 401k with 50% match up to 6% of your annual pay
– Tuition Reimbursement

Pay: $70,000 – $70,000 a year
base pay + a monthly performance based bonus

Empowered to be Extraordinary.
We believe in our people. And that’s why we empower you to develop acareer paththat supports your unique voice and talents.

THE ESLER COMPANIES – RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience.

The Esler Companies is the holding company for a fleet of the top RbA “affiliates” in Arizona,…

Title: Service Technician Manager

Company: Renewal by Andersen

Location: King of Prussia – Pennsylvania – USA

Category: Insurance, Administrative/Clerical

 

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