Overview
Services Admin Jobs in New York, NY at Yext
Title: Services Admin
Company: Yext
Location: New York, NY
Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
As aServices Adminon our Assistance team, you will own a book of customers and be accountable for the successful delivery and impact of Assistance for them. You will be responsible for providing proactive platform configuration, content management, and platform optimization recommendations for your assigned book of enterprise customers. You will also be responsible for overseeing the entirety of their Assistance experience, monitoring L1 and L2 requests, serving as an escalation point for them, and ultimately relaying back to the customer the impact of both the proactive work you did and the reactive work the larger team did.
As an extension of your customers’ teams, you will be trusted to help manage their brand’s digital experiences powered by the Yext platform. Customers will look to you to ensure their use of Yext’s products are actively managed and optimized in accordance with their key business strategies and processes. Partnership with your customers and your cross-functional account teammates will be critical to your success.
We value individuals who are detail-oriented, excellent communicators, creative problem solvers, and are motivated by delighting and helping customers. Ideal candidates are reliable, can learn and adapt quickly, and enjoy contributing in a team environment while holding themselves to a high standard of individual performance.
What You’ll Do
Responsible for the successful administration of in-platform task execution for your assigned book of Enterprise customers; performing predominately proactive work as well as having governance of the overall Assistance experience for your customers
Proactively recommend and execute on optimizations on your customers’ products including but not limited to Content, Search, Pages, Listings, Reviews, and more
Present your recommendations, results of your execution, and the impact of the other Assistance work done by the team to your customers regularly on meetings and strategic business reviews, focused on value and impact
Prioritize, triage, manage, and monitor multiple inbound customer configuration or content management requests, driving to timely completion
Interpret customer and other stakeholder requests, tailor your conversations according to their needs, and effectively communicate these needs to other internal teams as necessary
Analyze, clean, and transform customer content, primarily in Excel, providing quality assurance over the content loaded into the Yext Platform
Create, maintain and optimize process and workflow documentation for customers in accordance with customer needs and Yext internal best practices
Partner closely with customers and your account teams alike to ensure we are exceeding customer expectations
Contribute to internal resources and deliver meaningful product …
