Overview
Site Lead Jobs in Chicago – Illinois – USA at The Millennium Group (TMG)
Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of highereducation. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job.
With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.
Responsibilities:
Responsible for all incoming/outgoing mail services; receives, sorts and distributes all mail, packages, and office supplies daily, ensuring that all packages and accountable mail is tracked and signed for.
Respond to inquiries and customer service requests withprofessionalismand expediency.
Maintain inventory of all necessary supplies.
Keeps accurate records/logs of all incoming and outgoing mail and packages.
Collect and prepare monthly reports.
Perform regular inspections of workspace(s) to identify area/items/equipment/materials in need of repair, replacement, and/or upgrades.
Train, coach, and mentor office services associates and/or junior associates.
Sets priorities, motivates others, and fosters/nurturesteamwork.
Communicate effective and professionally through speech, email, chats, and phone.
Provides outstanding customer service at all times, without exception.
Provides support and training to all associates to ensure proper coverage in mail operations, facility support, conference center support as well as switchboard.
Other duties as assigned by management.
Qualifications:
HS Diploma or equivalency required; highereducationpreferred.
Mailroom experience required;leadershipexperience preferred.
Working knowledge of Microsoft Products including:
Word, Excel, Outlook, PowerPoint, Publisher, and Teams.
Must demonstrateleadershipqualities and exceptional customer service skills.
Must be adaptable to adynamic environmentwhile possessing strong interpersonal skills.
Able to learn new skills quickly.
Flexible and able to juggle multiple, and at times, conflicting priorities.
Strong initiative required; ability to work independently with minimal direct supervision.
Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers.
Exhibits superior verbal and written customer service skills.
Maintains confidentiality while working with highly sensitive materials.
Able to walk, bend, kneel, stand, and/or sit for extended periods of time.
Able to lift or move 50lbs or greater at times.
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Title: Site Lead
Company: The Millennium Group (TMG)
Location: Chicago – Illinois – USA
Category: Administrative/Clerical, Customer Service/HelpDesk
