Overview
Spa Receptionist Jobs in Tivat, Montenegro at The Chedi Luštica Bay
Title: Spa Receptionist
Company: The Chedi Luštica Bay
Location: Tivat, Montenegro
The Chedi Luštica Bay is the first of seven hotels within the beautiful Luštica Bay. Set on the front line of the marina, it provides a unique experience of waterfront living. A luxurious refuge within easy reach of the main marina lends to the town’s superb dining experiences, lounges, conference facilities, a private beach and pool. The Chedi opened its doors in July 2018. The Chedi Team is fully committed to providing a unique and memorable guest experience. We have formed a team of like-minded people, who take pride and responsibility in everything they do, who value teamwork, act with integrity and respect, and who love to use their own creativity while making our vision reality.
Our Mission is to inspire authentic and meaningful connections.
The Chedi Lustica Bay was born out of a desire to celebrate an active, healthy lifestyle: to experience the beauty our peninsula’s nature has to offer, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.
Spa Receptionist
Spa & Wellness Department
Reporting to: Spa Manager
Key Responsibilities
Responsible for daily operations in the spa reception, greeting and welcoming guests, providing guidance and offering spa services and products and charging for the services
Answer telephone calls and provide accurate information to clients
Making and coordinating bookings of spa treatments
Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests
Introduce new beauty products to clients and educate them on their uses and benefits
Keep clients updated on currently available promotions and discounts in services offered in Spa and Health Club
Process payments from clients for services ordered from the Spa
Keep register of long and existing clients for them to enjoy benefits given to loyal customers
Maintain the neatness of his/her working area
Strict adherence to LQA and Forbes Standards
Knowledge, Skills, Abilities & Other Traits
Hospitality related high school is an advantage
Full working professional proficiency in English and Montenegrin, additional languages are a big asset
Minimum of 1 year in the hospitality industry, preferably in reception or hosting positions
Knowledge of LQA and Forbes Standards is a must
Previous experience in Opera PMS is highly advantageous
High level of knowledge and implementation of best practices and SOP’s
Excellent understanding of the industry
Excellent interpersonal and communication skills
Customer service oriented
What We Offer
An opportunity to be a part of Spa Team in one of the best rated and awarded hotels in Montenegro
Provided meals in Team Canteen
Organized Transportation for employees on the route Radovići – The Chedi Luštica Bay
Organized accommodation in the vicinity of the resort
Regular Chedi employee discounts
Regular Orascom employee discounts
Regular LHW chain employees discounts
Competitive salary + service charge
Training & development opportunities
Candidates meeting the above listed requirements shall be contacted for further steps.
