Overview
Specialist, Internal Operations Jobs in Toronto, Canada at Mosaic North America
Description
The Internal Operations Specialist will assist and assume accountability for the operational effectiveness of in-store executions for our clients.
Responsibilities
- Set up and manage online data collection questionnaires; manage questionnaire scheduling for in-store representatives
- Oversee all questionnaire modifications, collaborating closely with the Client Service Team (CST) to ensure timely implementation
- Conduct quality assurance audits and make necessary data corrections to uphold data integrity
- Maintain and update the Excel Master Database, including store and product lists, to support accurate and timely reporting
- Generate and maintain weekly and monthly Excel reports for internal teams and clients; proactively identify discrepancies, notify program leaders, and implement corrective actions
- Address and resolve issues proactively, ensuring a balance between customer satisfaction, data quality, and operational relevance
- Collaborate with the CST and Shared Services departments to support cross-functional initiatives and program success
- Develop, document, and share best practices, including templates, analytical methods, and reporting methodologies
- Perform additional administrative tasks and special projects as assigned by management
Qualifications
- Must have a valid work permit for a minimum of one year from the employment start date, if applicable
- Proficient in Microsoft Excel; candidates will be required to complete a live Excel assessment
- Prior experience in a retail or merchandising environment is considered an asset
- High school diploma or equivalent (GED) preferred
About Us
Acosta, and its subsidiaries, is an Equal Opportunity Employer.
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Title: Specialist, Internal Operations
Company: Mosaic North America
Location: Toronto, Canada
Category:
