Overview
Specialist Sales Front Desk Jobs in Lahaina, HI at Marriott Vacations Worldwide
Full Job Description
POSITION SUMMARY
Meet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information. Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations. Assign guests to proper Sales Executive and track and update reports regarding line rotation. Award premiums (gifts) to guests upon completion of sales presentation and track premium delivery in computer system. Ensure that the common areas in the gallery are neat, clean and stocked with various hospitality items.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
CRITICAL TASKS
Marketing and Sales:
Enter and update data regarding sales presentations, site packages, and self-generated leads into computer software system.
Research, compile, retain, and/or communicate pertinent sales information/history to Sales Executives and/or Managers on a daily/weekly basis.
Review the details and scheduling of sales presentations or preview package to guests who do not have a sales presentation scheduled.
Promote awareness of brand image internally and externally.
Create, log and expedite premiums (gifts) for site marketing programs.
Guest Relations:
Address guests’ service needs in a professional, positive, and timely manner.
Thank guests with genuine appreciation and provide a fond farewell.
Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
Answer guest questions about property facilities/services (e.g., hours of operation, entertainment, restaurants, special events).
Gallery Operations:
Set up, replenish and break down all hospitality items throughout the sales gallery in all locations.
Ensure that the kitchen preparation room is in order.
Ensure all common areas are neat and in order.
Oversee and ensure the safety of any children accompanying sales presentation guests in accordance with corporate guidelines.
Work in conjunction with the Sales and Marketing Management and Associates to ensure an efficient tour wave flow throughout the day.
Commun…
Title: Specialist Sales Front Desk
Company: Marriott Vacations Worldwide
Location: Lahaina, HI
Category:
