Overview
Student Services Technician Jobs in El Segundo, USA at West Hills College
Position: Student Services Technician I
Coalinga College Student Services Technician I Classified Range 43
Hiring Range: $48,673 – $51,637 per year
ScheduleSummary
Performs a variety of specialized technical and clerical tasks in connection with the admission, registration, records, academic progress and success, and status of students. Serves as a technical resource for a designated customer service section for admissions and student records, providing support to any and all other sections.
Distinguishing Career Features
The Student Services Technician is the second level in a multi-tiered career ladder. This position requires the ability to process and perform basic analysis of admissions applications, register students, and enter information onto an automated data entry screen. Advancement to Technician requires two years as an Assistant (or equivalent) and a demonstrated ability to perform the essential functions of that position, to maintain complete student records that include grades, residency, and transfer/degree/certificate status, and make independent judgments on student status.
The Technician may serve as a technical resource on one or more admission and records topics. Advancement to the Senior position requires two years at the Technician level and a demonstrated ability to lead and perform in all admissions and records functions that include, but are not limited to residency, foreign student, academic progress, transcript evaluation, matriculation, and student status.
Essential Duties and Responsibilities
The Student Services Technician specializes in one area encompassing a portion of these duties, however, is fully capable of performing all of the following:
- Provide technical direction and information on issues pertaining to interpretation of admissions and student record guidelines and policies.
- Researches, interprets, clarifies, and resolves a variety of problems dealing with, but not limited to, admissions, registration, matriculation, residency, student academic status, course class conflicts, and fees.
- Coordinates and participates in the activities connected with student registration. Assures that customer service stations are setup and can access on-line and manual database records and resources.
- Processes application forms by entering data onto a computerized student information system. Reviews student admissions applications for completeness and to determine questionnaires and correspondence to be sent to applicants. Prepares and distributes form letters used for admitting or welcoming new students.
- Analyzes and evaluates residency documents submitted by students to evidence bona fide residence and authenticity. Determines residency issues as they relate to student admissions, including challenges, exemptions, and evaluation of circumstances.
- Processes late registration and enrollment changes, assuring accurate posting of student drops, enrollment changes, and fees collected or owed.
- Responds to inquiries pertaining to admission and registration requirements and procedures, including those from other Technicians requiring special expertise.
- Assures that student records are up to date. Maintains student records including updating transcripts, waivers, education plans, demographic and vital information and posting grades and changes. Enters data onto an automated system with data entry screens.
- Extracts and downloads information to prepare reports and audit accuracy of data.
- Assists students in obtaining records and copies of transcripts. Mails copies of transcripts and verifications of enrollment as requested. Orders enrollment verifications and official transcripts from other institutions using standardized forms.
- Maintains up to date of knowledge of programs, services, policies and procedures for admissions, registration, and student records. Provides information to potential service users, including topics such as assessment, matriculation, graduation, and transfer.
- Verifies class enrollment status for students and faculty members. Interacts with students, managers, and other staff members to accept and facilitate transactions such as, but not limited to, student petitions, as appropriate.
- Maintains records of student attendance, instructor drops, and grades. Issues and processes instructor records. Resolves discrepancies and keeps instructors informed of enrollment changes on a timely basis.
- Orders, proofs, corrects, and updates student records in compliance educational codes, identifies and updates student course repetitions, creates and forward academic and/or progress probationary and dismissal notification letters to affected students, and receives and evaluates dismissal appeals forms for accuracy and completeness.
- Processes grade changes and petitions for academic renewal. Notifies student of approval/disapproval. Makes changes to student records.
- Provides assistance to students with special needs, as…
Title: Student Services Technician
Company: West Hills College
Location: El Segundo, USA
Category:
