Overview
Suites Administrator – PNC Park Premium Services Jobs in Pittsburgh, PA at Aramark
The Service Scheduler is responsible for efficiently coordinating and scheduling the daily activities of service technicians across multiple regions and locations. This position involves creating and maintaining technician schedules, managing workflow, and ensuring effective resource allocation to meet customer needs. The Service Scheduler will also communicate with customers, resolve scheduling conflicts, and support the service department in achieving its business goals.
Key Responsibilities:
Develop and manage job schedules and work orders for 75+ technicians, ensuring timely service delivery across multiple locations.
Continuously monitor and adjust schedules throughout the day to accommodate urgent service requests, changes in technician availability, and/or unforeseen circumstances.
Confirm appointments with customers, provide updates on technician arrival times, and address any inquiries or concerns to ensure a positive customer experience.
Plan and coordinate travel, multi-day projects, and overnight trips for technicians, ensuring all necessary parts and equipment are available for each job.
Utilize internal scheduling software tools to maximize technician capacity and ensure efficient service delivery.
Promptly address and resolve scheduling conflicts to minimize disruption to service operations.
Generate and analyze reports on technician productivity, service response times, and customer satisfaction to support performance improvements.
Provide administrative support to the service department, maintaining accurate records of service requests, technician assignments, and job completion statuses.
Collaborate with other departments to align schedules with business goals, ensuring seamless coordination across teams.
Qualifications:
Bachelor’s degree in business administration or related field from an accredited college or university and three to five years of relevant experience, or an equivalent combination of education, training, and experience.
Demonstrated experience in scheduling or dispatching roles, preferably in a field service or similar environment.
Strong organizational, time-management, and multitasking skills.
Ability to manage complex schedules and prioritize tasks effectively.
Excellent verbal and written communication skills to coordinate with team members, customers, and other departments.
Proficiency with scheduling software and basic business mathematical calculations.
Ability to think logically and outside of the box to find creative solutions to unexpected challenges.
Problem-solving skills and the ability to adapt to changing circumstances.
Ability to work under pressure and meet deadlines while maintaining high service standards.
A customer-centric approach to ensure service excellence and client satisfaction.
Why Choose Automotive Lift Service?
Automotive Lift Service is a trusted leader in the automotive lift industry, known for delivering high-quality service, installation, and maintenance to our customers. We believe in creating a supportive and inclusive work environment where every team member can grow, learn, and do their best work. If you’re looking for a stable and rewarding career, we encourage you to apply!
Competitive Pay and Benefits: We offer competitive pay based on experience, plus a comprehensive benefits package including healthcare, retirement plans, paid time off, cell phone reimbursement, and more!
Career Growth: Opportunities for ongoing training and advancement.
Work-Life Balance: We prioritize work-life balance to ensure our team members have time for their personal lives and well-being.
Ready to Apply? Submit your resume today, and a representative from Human Resources will be in contact with you soon!
Job Type: Full-time
Pay: $55,000.00 – $75,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
Monday to Friday
Application Question(s):
What are your salary expectations?
Ability to Commute:
Hanover, PA 17331 (Required)
Ability to Relocate:
Hanover, PA 17331: Relocate before starting work (Required)
Work Location: In person
Title: Suites Administrator – PNC Park Premium Services
Company: Aramark
Location: Pittsburgh, PA
