Overview
Supervisor Front Desk Jobs in Portland, OR at Sage Hospitality
Full Job Description
Why us?
The Bidwell Hotel is seeking a Front Desk Supervisor to join our team in serving guests with creativity and passion!
Work where you belong.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth.
At The Bidwell you will:
have access to numerous resources for your wellness, learning, family, and support of underserved people.
be asked to “Enrich lives one experience at a time”. We empower our employees to make positive impacts on the
communities in which we live and work. The work you do makes a difference.
build relationships with our guests and value for our shareholders, and we create unforgettable experiences
The Bidwell is a luxury hotel in downtown Portland offering guests easy access to the city’s shopping, dining, and top attractions. Our High Horse restaurant and bar features an elevated selection of regionally inspired food and drinks where our guests can relax and recharge or they can unwind at our exclusive M Club lounge. Our hotel has thoughtful, eco-conscious decor and amenities throughout.
Job Overview
Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
Controls cash tran…
Title: Supervisor Front Desk
Company: Sage Hospitality
Location: Portland, OR
Category:
