Overview
Support Operations Specialist Jobs in Austin, Texas, USA at Ownwell
The Role:
As a part of helping property owners reduce their property taxes, we regularly work with government entities across the country. Each entity has its own rules, government forms, and tax appeal filing deadlines which require us to have top-notch communication and execution.
In this role, you’ll be the backbone of our Operations team. You’ll be responsible for helping the broader team stay on track by keeping us organized, ensuring documents are promptly filed and recorded, and helping us establish new processes to improve efficiency.
An ideal candidate will be the most organized person you’ve ever met, with great attention to detail, a quick learner, and highly motivated to take on more. This opportunity provides entry and endless growth opportunities at a hyper-growth startup!
Responsibilities:
Verify customer information and details of real estate properties
Execute data entry from government websites (tax rates, property addresses, owner information, etc.)
File appropriate documents with tax assessment offices on tight schedules and coordinate with government counterparts
Learn to become proficient in both real estate and the property tax system
Exhibit effective time management while proactively working with the Operations team to file on-time property tax appeals
Develop and share best practices with team members to continually improve the quality, efficiency, and value of operations
Effective cross-functional collaboration with multiple stakeholders including Engineering, Customer Care, Product, and Marketing
Requirements:
Highly organized with attention to detail
Strong written and verbal communications skills
Quick learner, self-motivated, and a team player
Ability and desire to excel in a fast-paced environment
Microsoft Excel or Google Sheets experience
Experience in an administrative, coordination, or customer support role
Ownwell’s vision is to democratize access to real estate expertise. When we say we want to provide access, we mean providing access to everyone. To do that well, we need a team that’s broadly representative. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Ownwell is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other status.
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Title: Support Operations Specialist
Company: Ownwell
Location: Austin, Texas, USA
Category: Administrative/Clerical, Real Estate/Property
