Overview
SWI Admin Asst II Jobs in Houston, USA at Texas Health & Human Services Commission
The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.
What You Get Beyond Your Paycheck
When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match-often adding hundreds of dollars each month to what you take home or save.
Here’s what you get as a full-time employee:
* 100% paid health insurance for you, and 50% paid for eligible family members-saving you hundreds every month in out-of-pocket medical costs
* Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
* Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
* Optional dental, vision, and life insurance-at rates much lower than most private plans
* Flexible spending accounts for added tax savings on health and dependent care
* Employee discounts on things like gym memberships, electronics, and entertainment
You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.
You can see all the details here: ERS recruitment brochure
Functional
Title:
SWI Admin Asst II
Job Title:
SWI Admin Asst II
Agency:
Dept of Family & Protectve Svc
Department:
Statewide Intake Screener
Posting Number: 15904
Closing Date: 04/27/2026
Posting Audience:
Internal and External
Occupational Category:
Office and Administrative Support
Salary Range: $2,694.33 – $3,946.25
Pay Frequency:
Monthly
Salary Group: TEXAS-A-11
Shift: Compressed Weekend
Additional
Shift:
Telework:
Eligible for Telework
Travel:
Up to 15%
Regular/Temporary:
Regular
Full Time/Part Time:
Full time
FLSA Exempt/Non-Exempt:
Nonexempt
Facility
Location:
Job Location City: HOUSTON
Job Location Address: 2525 MURWORTH
Other Locations:
MOS Codes: ,,,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN
YN,YNS
Brief
Job Description:
The position is located at the Statewide Intake (SWI) contact center of the Department of Protective and Family Services (DFPS). Responsibilities involve routine administrative work in SWI’s Support Staff department. The position ensures calls placed to SWI are properly routed, and information processed by SWI Protective Services Specialists is routed, assigned, and called out correctly. The position works under moderate supervision, and routinely interacts with internal and external DFPS staff, the public, law enforcement agencies, and other organizations
Essential Job Functions:
Answers, routes, and documents calls to the SWI administrative lines. Provides information and resources to callers. Processes mailing and faxing to DFPS and state agencies. Provides field notification of high priority, time sensitive, and after hour reports. Prepares faxes and mailed correspondence for intake processing. Performs other duties as assigned and required to maintain unit and business operations.
Knowledge, Skills and Abilities:
Knowledge of office practices and administrative procedures. Skill in the use of standard office equipment and software. Ability to communicate effectively.
Registrations, Licensure Requirements or
Certifications:
None required.
Initial Screening Criteria:
One-year experience in clerical or administrative work. Graduation from a standard high school or equivalent. Experience and education may be substituted for one another.
Additional Information:
Applicants selected for interviews will be required to complete an in-basket exercise.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s
Job Description s, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor’s Office
– Job Description s. You may also contact the DFPS Military Liaison with additional questions.
Applicants selected for hire must pass a background check and if applicable a driver’s record check.
State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the…
Title: SWI Admin Asst II
Company: Texas Health & Human Services Commission
Location: Houston, USA
Category:
