Overview
Switchboard Associate/Phone Operator Jobs in Riverwoods, Illinois, USA at The Millennium Group, Where Service Matters
Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job.
With a team of over 1,500 nationwide associates, TMG seeks individuals who can contribute to our 30+ years of success in the industry.
Position:
Switchboard Operator
Under the supervision of the Supervisor/Manager, the switchboard operator is responsible for handling and properly addressing all incoming calls.
Responsibilities:
Handle and address all incoming calls efficiently and professionally.
Operate the telephone system and route calls to the appropriate person or department.
Exercise discretion and judgment during contact with callers, especially in stressful situations.
Answer incoming calls promptly (within three rings) and direct them accordingly.
Identify the correct business units or personnel for callers when not immediately obvious.
Respond to emails and communicate effectively with team members.
Track all incoming call volumes and report monthly data to the manager.
Update call scripts, contact lists, and procedures as needed.
Assist with shipments and support the front counter during downtime.
Cover lunch breaks and the last hour at the front counter.
Participate in cross-training in the mailroom and other functions.
Perform additional tasks as assigned by the manager.
Qualifications:
High School Diploma.
Experience as a receptionist or in a similar role in a corporate environment preferred.
1-3 years of experience with Microsoft Office (Word, Excel, Outlook).
Strong work ethic, diplomacy, and a service-oriented attitude.
Excellent verbal communication and phone skills.
Exceptional customer service skills.
Professional demeanor, appearance, and attitude.
Ability to remain calm under pressure and be resilient.
Good judgment and problem-solving skills.
Ability to handle confidential and sensitive information appropriately.
Flexibility and adaptability to changing work environments.
Assertiveness, resourcefulness, motivation, and initiative.
Note: The phrase “WATCH Where Service Matters” appears incomplete; consider clarifying or removing it for clarity.
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Title: Switchboard Associate/Phone Operator
Company: The Millennium Group, Where Service Matters
Location: Riverwoods, Illinois, USA
Category: Administrative/Clerical (Office Administrator/ Coordinator, Admin Assistant), Customer Service/HelpDesk (Office Administrator/ Coordinator, Customer Service Rep, Admin Assistant)
