Overview
System Admin Executives (Contract) (Shopee) Jobs in Bangkok, Bangkok City, Thailand at Shopee
Title: System Admin Executives (Contract) (Shopee)
Company: Shopee
Location: Bangkok, Bangkok City, Thailand
About The Team
Real-time floor management (RTFM), a contact center workforce management process to monitor and track agent adherence to their schedules in real time.
Job Description
Responsible for monitoring all queues and ensuring adequate actions are taken to ensure target metrics are achieved
Monitor agent activities ensuring adherence to schedules and activity entries are up to date
Maintain rosters in line with business and staff requests
Maintain real time activities for a clear view of rostering data
Identify emerging trends and anomalies, in order to communicate to workforce planner and reporting to identify business opportunities and continuous improvement as well
Provide accuracy in all work completed must adhere to schedule and maintain a high standard of output while completing tasks within reasonable time frames
Requirements
An understanding of Contact Centre Metrics
Experience using Microsoft Excel
Rise to a challenge and thrive in a fast paced demanding environment
Must be willing to work on a rotating schedule roster
RTA or related experience will be beneficial
Strong communication skills will be beneficial
