Overview
Team Lead, Administration Jobs in North York, Ontario, Canada at YAMAHA MOTOR CANADA LTD.
Title: Team Lead, Administration
Company: YAMAHA MOTOR CANADA LTD.
Location: North York, Ontario, Canada
Yamaha Motor Corporation (YMC) is a publicly listed Japanese Corporation in the business of manufacturing and distributing recreational product to dealers and customers around the world. YMC is a Kando creating company; “offering more excitement and a more fulfilling life for people”.
Yamaha Motor Canada Ltd (YMCA) is a subsidiary of YMC, responsible for distributing Yamaha Motor products to Canadian dealers and consumers. YMCA’s vision is to “Create Lifelong Memories by Connecting People through Unique Canadian Outdoor Experiences”. YMCA executes its day-to-day activities in reference to its defined values, “Be Inclusive”, “Think Customer”, “Own it!”, “Innovate Now!”, “Trust & Integrity”, “Be Agile”, and “Drive results”.
Position Information
Department: Yamaha Motor Financials
Location: 480 Gordon Baker Road
Hybrid
Status: Full Time
Reports to: Manager, Asset Performance
Summary Of Responsibilities
The Primary focus for the Team Lead – Administration role is to ensure all of the administration tasks within the YFS Canada operation are handled in a timely and accurate manner. This player / coach role will have one direct report and will be key in supporting the Customer Service & Collections teams with execution of the following tasks.
Payment processing (Cheques, Online banking, credit card payments, refunds), payout letters, Lien discharges & renewals, Collections letters (All stages), Loan renewals (Restructuring / activation), Remarketing / Recovery (Title documentation, post auction LMS updates, Court Documentation); Processing Insolvency documents.
Other duties will be assigned on an as needed basis.
Key Duties & Responsibilities
Provide high level of service to Collections & Customer Service teams to ensure our end customers & dealers receive the best-in-class experience on their transactions with YFS
Act as a player / coach – achieve department SLA’s on all key responsibilities while mentoring 1 direct report 30%
Maintain regular communication with YMCA shared services (accounting) certifying accurate & efficient processing / Reconciliation of transactions relating to customer accounts
Reporting and documentation”: Prepare administration reports, presentations, and summaries. Maintain accurate and up-to-date records and databases. Ensure proper filing and documentation of critical organizational information for both customer service and collections.
Participate in special projects as required.
Conduct team meetings as required.
Experience Requirements
Degree/Diploma: Diploma
Program of Study: General
Years of Experience: 3 – 5 years
Type of Experience: Supervisory role within a call center environment
Skills And Abilities
Superior organizational skills
Effective coaching/mentoring skills
Team player
High attention to detail
Strong written and verbal communication skills
Ability to handle multiple responsibilities in a fast-paced environment
Fully bilingual (French and English) is mandatory
Yamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
