Overview
Team Lead- Clerical Jobs in Pleasant Prairie – Wisconsin – USA at Forefront Dermatology
Overview
The Clerical Team Leader, under the supervision of the Practice Manager, provides daily onsiteleadershipand effective management of administrative operations and ensures high levels of patient customer service, operational efficiency, and provider and employee satisfaction with an overallpromotionof the values and mission statement of Forefront Dermatology. This position may be responsible for managing multiple clinic location and will be responsible for travelling as needed.
Responsibilities
Monitor clinic expenses relating to the administrative department
Maintains administrative supplies and does not overstock or order non-essential items
Manage overtime, turnover, and training costs
Assist in the ordering and stocking of office supplies
Maintain inventory of administrative supplies. Completes/reviews purchase orders once items are received
Follows up with vendors when supplies are not received
Regularly updates the Practice Manager with issues relating to the administrative department
Complete all daily, weekly, monthly, and quarterly assignments according to deadlines if indicated
Perform all other administrative duties as assigned
Adheres to compliance and completion of compliance training
Leadership Responsibilities
Act as a role model and subject matter expert for policies and procedures set in place by management.
Maximize efficiency, productivity, andteamworkby providing on-site direction of administrative operations following company policies and procedures
Maximize team efficiency, productivity, andteamworkof administrative staff by providing dailycommunication, supervision, and direction in concordance with company philosophy, goals and objectives
Lead monthly department meetings (more frequent if needed) and ensure that time is productive
Act as a resource for trouble shooting process, equipment, and/or electronic health record issues as they arise
Meet periodically with other team leaders to discuss and resolve departmental issues, brainstormprocess improvement, work flow efficiency initiatives, and develop action plans for implementation of approved proposals. Provide minutes to Practice Manager
Clerical Responsibilities
Monitor provider schedules ensuring the following:
All provider schedules are checked daily and a weekly report with provider openings is sent to the Clinical Team Leads and Practice Manager for review
Schedules are full and any open appointment slots are closely managed with every effort to fill
Patient appointments are scheduled according to provider templates
Patients with appointments that require prior authorizations are scheduled accordingly and if indicated a task is sent to the Prior Authorization Specialist per policy
Oversee the process of scrubbing provider schedules ensuring the following:
Accurate demographic and insurance information is loaded
Insurance eligibility
Patient accounts have accurate copayments notated
Insurance and financial policies are reviewed with patients when scheduling appointments
Self-pay patient appointments are notated and tasks sent per policy
Clinical Responsibilities
Manages clinical phone operators ensuring:
Patient pathology and laboratory logs are maintained per policy
All departmental related voicemails, faxes, and interdepartmental mail is addressed per policy
Any other clinical related duties assigned
HR-Related Responsibilities
Employee Work Schedules
Create administrative staff …
Title: Team Lead- Clerical
Company: Forefront Dermatology
Location: Pleasant Prairie – Wisconsin – USA
Category: Administrative/Clerical, Healthcare
