Overview
Teamlead – HR Admin Jobs in Bengaluru, Karnataka, India at Alstom
Title: Teamlead – HR Admin
Company: Alstom
Location: Bengaluru, Karnataka, India
Req ID:447604Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide
Job Title: Team Lead – HR AdminPurpose of the job:The role holder will lead a first line team of HRGS Analysts, Advisors and Specialists receiving and responding to incoming calls and cases, resolving as many as possible to create a ‘right first time’ culture. As the first point of contact with our customers the team will have a significant impact on our ability to meet Service Level agreements and effective escalation management will be critical to our service delivery. Role holder will lead the team of HRGS administration services creating documents, maintaining employee files, ensuring payroll data entry, supporting HR benefit services and updating HR systems. The role holder will also need to manage customers with requests that are outside the scope of services contracted, and incoming escalations/rework, ensuring that confidence of the customer is maintained and customer satisfaction goals are achieved. The role holder will be directly responsible for operational service delivery, team performance and behavior, ensuring they are both customer focused and process orientated. They will act as an escalation point for any issues raised by customers or the team and take the lead role in handling difficult customers and decision making for complex service requests.
Main Responsibilities:HR Operations:
Ensure that the HR Administration services are running in a systematic and efficient manner. This includes but not limited to Onboarding and Orientation, Probation/Confirmation, Progression, Transfers, Deputations, Exit management, Employee request letters, Personal File documentation etc.
Ensure that the deliverables are met by the team members in line with the agreed TAT / SLA and monitor the efficiency of the same.
Suggest improvements to increase the efficiency of HRGS Admin function through innovative ideas and interventions (for e.g. Help desks, Communication campaigns etc.) thereby increase the visibility of the HRGS Admin function and take proactive measures to meet Employees’ requirements in full.
Digitalize the HRGS Admin function as much as possible, to simplify processes, reduce TAT and increase Employee Satisfaction.
Strengthen HRGS Admin processes to ensure there are no gaps/loop-holes, document the same and provide training / cascade to all HR colleagues in India. Implement the REX from past incidents to build robust the processes with clear process flow and accountability/responsibility mapping (RACI).
HRGS Admin Audits – represent HRGS Admin team in all audits (ICQ, ISO, OHSAS, Social, E&C etc.) and provide required data and ensure compliance to audit requirements.
Management and development of direct reports:
Objective setting, performance management and the timely completion of reviews in line with company processes and standards for all team members.
Ensuring appropriate skills levels within the team to deliver against SLAs.
To continually behave as a role model …
