Overview
TechEdge Service Coordinator Jobs in Boston, Massachusetts, USA at Patterson Companies
As a Tech Edge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in the assignment of service technicians to service requests.
Essential Functions
Triages calls and inquiries from customers.
Assigns and schedules service requests from clients or company personnel.
Manages resources efficiently and effectively for all scheduled service.
Monitors service orders assigned to technicians.
Responsible for the life cycle of a service order (creates, edits, completes, and invoices service orders).
Reconciles various CRM reports on a monthly basis.
Works closely with the Branch Procurement Specialist(s) on resource and project planning.
Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
Performs other service coordinator duties as assigned.
Minimum Qualifications:
Associate’s degree or higher preferred, or 2-5 years of equivalent industry experience.
Strong customer service orientation or related dispatching experience, with excellent written and verbal/phone communication skills.
Strong organizational and multi-tasking skills, sound judgment, and excellent decision-making abilities, with great attention to detail.
Ability to positively contribute to the team environment by taking initiative to learn and improve skillsets.
Strong planning and organizational skills, both written and verbal.
Proficiency with technology, including Microsoft 365 and SAP CRM platforms.
Preferred Qualifications:
1-3 years dispatching and customer service experience, preferably in the Dental industry.
Experience with project or resource coordination.
Bookkeeping or accounting experience is a plus.
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Title: TechEdge Service Coordinator
Company: Patterson Companies
Location: Boston, Massachusetts, USA
Category: Customer Service/HelpDesk (Office Administrator/ Coordinator), Administrative/Clerical (Office Administrator/ Coordinator)
