Overview
Technical Analyst -Heart Hospital of Austin Jobs in Austin, TX at Heart Hospital of Austin
Description
Introduction
Do you have the career opportunities as a Technical Analyst you want with your current employer? We have an exciting opportunity for you to join Heart Hospital of Austin which is part of the nation’s leading provider of healthcare services, HCA Healthcare.
Benefits
Heart Hospital of Austin, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Our teams are a committed, caring group of colleagues. Do you want to work as a Technical Analyst at Heart Hospital of Austin where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!
Job Summary and Qualifications
TheTechnical Analystimplements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of your ability or responsibility are communicated in a timely manner to senior-level support personnel. You will support to other division and facility IT personnel is provided, as warranted, and participation in 24×7 on-call support is required based on division IT staff rotation.
What you will do in this role:
Respond to and resolve inquiries and requests for assistance with division or facility computer systems, and provide a superior customer support experience for division and facility users
You will analyze and provide hands-on support for simple to moderate inquiries.
You will log and track problems; review problem tracking databases
Perform facility-based moves, adds, and changes (MACs), as needed
You will maintain documentation f…
Title: Technical Analyst -Heart Hospital of Austin
Company: Heart Hospital of Austin
Location: Austin, TX
Category:
