Overview
TEMP – Customer Service Representative Jobs in Orange – California – USA at Partners In Diversity Inc.
Our client is seeking a highly motivated an experienced TEMP – Customer Service Representative (Non-Bilingual) to
join our team
. The Customer Service Representative (CSR) will be the first line of contact for Healths members and providers. The incumbent will assist members and providers with questions and/or complaints related to the Medi-Cal programs for Orange County. The incumbent will provide information regarding eligibility, enrollment, benefits and services to Healths eligible members and providers.
Position Information:
Department:
Customer Service
Salary Grade: C – $20.81 – $29.7106
Work Arrangement:
Full Office
Duties & Responsibilities:
80% – Program Support Participates in a
mission-driven
culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
Maintains departmental productivity and quality standards.
Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction.
Serves as a resource for other team members.
15% – Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department.
Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically.
Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction.
Communicates, builds and maintains internal and external relationships by prompt and accurate service delivery.
Identifies and communicates challenges that might arise with the use of professional judgment while adhering to departmental policies and procedures.
5% – Completes other projects and duties as assigned.
Minimum Qualifications:
High School diploma or equivalent required.
6 months of experience in a call center capacity required.
Typing speed of 35 words per minute (WPM) required.
An equivalent combination of
education
and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
Preferred Qualifications:
6 months of Medi-Cal/Medicaid or health services experience.
Required Licensure /
Certifications:
N/A
Knowledge & Abilities:
Develop rapport and establish and maintain effective working relationships with Health’s
leadership
and staff and external contacts at all levels and with
diverse
backgrounds.
Work independently and exercise sound judgment.
Communicate clearly and concisely, both orally and in writing.
Work a flexible schedule; available to participate in evening and weekend events.
Organize, be analytical, problem-solve and possess
project management
skills.
Work in a
fast-paced environment
and in an efficient manner.
Manage multiple projects and identify opportunities for internal and external
…
Title: TEMP – Customer Service Representative
Company: Partners In Diversity Inc.
Location: Orange – California – USA
Category: Customer Service/HelpDesk, Administrative/Clerical
