Overview
TIII Site Supervisor – Spanish Jobs in Lorton – Virginia – USA at MVM, Inc.
Position: TIII Site Supervisor – Spanish – Lorton, VA
The Site Supervisor manages the daily operations for our DHS-ICE Language contract and serves as the primary point for several projects/multiple locations. Has extensive experience in all aspects of monitoring, transcription, translations, andquality controlas they relate to the operations of a wire intercept center.
Has overall responsibility for scheduling personnel, communicating with Team Leaders and employees daily and/or weekly, delivering projects timely, implementing the company’squality controlplan, adhering to customer requirements, responding to employee questions/concerns, direct responsibility of personnel performance to include disciplinary actions and evaluations, maintaining time keeping records, and ensuring fiscal accountability for work performed during the life of the contract. Will travel to offices that fall within their area of responsibility to stand-up a new office or project, do spot check/inspections and meet with employees and customer regularly and as needed.
Essential Functions:
Manages all aspects of translation services provided for their assigned office (s) and serves as the primary point of contact for the customer and employees as well as the corporate office.
Manages on-site and remote teams that consist of Team Leaders and Linguists.
Has overall responsibility for delivering projects accurately and timely per customer requirements.
Provides estimates for TIII projects in conjunction with Ops Manager
Tracks funding for each TIII project and elevates concerns to Ops Manager
Tracks and monitors weekly and monthly labor hours; approves timesheets and expense reports for staff; completes monthly financial reports for the client and corporate office as needed.
Communicates regularly and at least weekly with employees on project activity or more often as needed.
Ensures adequate staffing coverage to meet customer needs.
Manages labor hours and is responsible for overall contract compliance.
Implements the company’squality controland operating procedures at all locations covered under their assigned office (s), which includes monitoring the work output level of translations produced by each team at each site; ensuring appropriate training for new and current personnel; ensuring technical contract compliance; producing weekly reports; prepares and conducts employee evaluations; and maintaining records of work productivity
Works with Technical Lead to identify trends in quality and gaps in performance.
Manages staffing needs for local office and communicates needs to Operations Manager
Works with assigned Recruiter(s) to schedule secondary interviews
Manages and reviews all schedules on a weekly basis and ensures staffing is consistent, fair, and meets the Title III standards.
Communicates with Operations Specialist the need for approved TDY personnel to support projects within their assigned Division.
Tracks and ensures completion of KACE mandatory training andon-the-job trainingfor new personnel within the required time frame
Documents disciplinary actions by preparing and administering verbal and written warnings in consultation with Operations Manager and Human Resources.
Documents meeting minutes of discussions with Team Leaders and Client
Travels to resident and local offices within their area of responsibility to start-up projects/offices
Knowledge, Skills, Abilities, and Qualifications
:
Bachelor…
Title: TIII Site Supervisor – Spanish
Company: MVM, Inc.
Location: Lorton – Virginia – USA
Category: Management, Administrative/Clerical
