Overview

Title Specialist Jobs in Naperville, IL at Tesla

The primary responsibility of the Used Car

organization is to ensure a smooth ownership transfer process for customers

trading in their vehicle to offset the purchase of a new/used

Tesla throughout the US.

As a Title Specialist, you are directly responsible for working closely with

customers to obtain or re-execute missing or defective documents and following

up with internal and/or external stakeholders to resolve discrepancies

preventing us from transacting the trade-in vehicle. The Title Specialist

identifies the issue and creates a case to track progress of the resolution.

You will think critically and explore all avenues to resolve issues quickly,

leaving no stone unturned in your quest for success.

We are looking for a team member who shines

in a customer facing, administrative role and comes to work each day with a

positive attitude. You learn fast, take directions well, maintain a

hyper-focused workflow, and are highly organized. Title Specialists are the

very core of the team and keep the entire trade-in and used vehicle business

turning.

Identify and address improperly executed

documentation and specify required resolutions to quickly transfer ownership

Engage with customers directly to resolve

missing paperwork concerns

Collaborate with internal and external

stakeholders to resolve title-related issues

Establish and maintain an organized filing

system for physical documentation while also updating our internal digital

systems

Acquire expertise in vehicle title transfer

processes across all states, identifying solutions for process obstacles

Record, generate and mail out titles and/or

documentation to appropriate stakeholder

Process title reassignments, request checks

for applications, and submit completed title applications to state DMVs across

the country

2+ years of professional office experience, Bachelor’s degree preferred

Prior

experience in an administrative role, dealership, or vehicle titling is

preferred

Strongly detail-oriented and organized

Intermediate experience with Excel, Outlook, and Word

Notary Designation is highly preferred, can be obtained after hire

Title: Title Specialist

Company: Tesla

Location: Naperville, IL

Category:

 

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