Overview
Unemployment Claims Analyst Jobs in Nashville, Tennessee, USA at Thomas & Company
Who we are:
As the largest privately held service provider in our industry, Thomas & Company stands at the forefront of delivering innovative and comprehensive solutions that help businesses optimize their operations and manage critical aspects of human resources. We specialize in offering unmatched unemployment cost control, employment verification, and tax credit services, all designed to reduce financial risk, streamline processes, and drive cost efficiency for our clients.
Our culture:
We believe that success starts with people. We are committed to fostering a culture of innovation, collaboration, and growth. Our mission is to empower our employees to thrive both professionally and personally, offering an environment where creativity and diverse ideas flourish.
We are not just a company – we are a community of passionate individuals dedicated to making a real impact. From dynamic team-building opportunities to leadership development programs, Thomas & Company invests in its people at every level. Our supportive workplace is built on the foundation of our core values and a shared vision for enabling success. Our winning culture has earned us recognition as a five-time Tennessean Top Workplace and two (and counting) USA Today Top Workplace.
Whether you’re looking for a challenge, a place to grow your career, or a team that values your contributions, Thomas & Company offers endless opportunities to make a difference. Join us and become part of a team where your ideas are heard, your potential is recognized, and your career can truly flourish.
The position:
The job of the Claims Analyst is to analyze and review unemployment claims for accuracy, completeness, and eligibility. This position is responsible for preparing and maintaining supporting documentation as it relates to the claim.
Essential Duties and Responsibilities
Receive and process incoming claims within 48 hours of receipt of claim
Document all claim activity in TNC Claims Management System
Must be able to provide a timely and detailed response to all claims
Coordination with state agencies, EX: return state calls and other requests when needed
Responsible for returning all state calls within 4 business hours of receipt
Responsible for all claim responses while adhering to proper template for the agency, as noted in the claim’s analyst handbook
Respond to internal client emails, SHIELD (T&C system) discussions and voicemails regarding open claims within 4 business hours
Check outgoing fax queue one hour prior to departure. All pending faxes should be brought to your Quality Control Supervisor’s attention prior to departure.
Always accept incoming calls when at desk, never send incoming calls to voicemail
Must be efficient in recording proper separation/disposition codes
Provide current and correct separation information to applicable State Agencies when needed
Complete facility change form immediately upon receipt of information from client
Maintain minimum efficiency and productivity benchmarks based on tenure of employment
Requirements and Qualifications
High school diploma
Experience with Microsoft Office
Excellent written and oral communication skills
Experience in a fast, multi-tasking environment a plus
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Special Considerations and Prerequisites
This person should be familiar with standard concepts, practices, and procedures within their job role
Unemployment claim knowledge a plus
Experience with a goal-driven environment preferred
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Title: Unemployment Claims Analyst
Company: Thomas & Company
Location: Nashville, Tennessee, USA
Category: Administrative/Clerical
