Overview
Unit Secretary – Full time Days or Nights Jobs in Springfield, MO at Mercy
Overview:
Guest Service Agents act as the first point of contact for our guests. In this position, you will be responsible for providing excellent customer service, blocking guest rooms and processing guest registrations, processing accurate payment transactions, submitting housekeeping and maintenance work order request forms, and creating a memorable experience for our guests.
Responsibilities:
Guest Service Agent responsibilities include, but are not limited to;
Greet and interact with guests in a genuine, friendly, and professional manner.
Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible. Process guest check-outs.
Process accurate transactions, including but not limited to cash and credit card payments.
Conduct call-backs to inquire about guests’ experiences.
Resolve guest complaints; assist guests in all inquiries in connection with the resort services, in-house events, directions, local attractions, check cashing, safety deposit boxes, etc.
Submit housekeeping and maintenance work order request forms.
Verify registration cards against computer to ensure accuracy of name, form of payment, and other pertinent information.
Inventory guest room keys according to policy and request re-keying as necessary
Assist with responsibilities and duties in the absence or heavy volume in other front office area.
Maintain clean and organized work area.
Reports any unsafe work condition to the Guest Services Manager.
Other duties as assigned.
Qualifications:
What are we looking for?
Prior customer service experience required
Passion for providing exceptional service to guests and team members
Responsibility, reliability, and honesty
Teamwork and collaboration
Must be able to communicate clearly and professionally with guests, coworkers and supervisors
Working knowledge of property management systems preferred
Proficiency with computers and general office PC applications (i.e. word processing and spreads
What can you look forward to?
All team members enjoy WEEKLY PAY!
Qualifying team members may enjoy the following benefits:
Medical, Dental, and Vision coverage options
Paid Time Off
401(k) retirement plan with company match
Paid Parental Leave (10 weeks)
Bereavement Leave and Jury Duty Pay
Life Insurance Benefit
Health Savings Account, Accident, Personal Cancer Protection, and Short Term Disability
Employee Assistance Program
David L. Brittain Scholarship Program
Local Attraction Discounts
Associate Referral Program
Tuition Reimbursement
Resort Accommodations Discount
WE ARE MORE THAN JUST A WORKPLACE…
We love what we do! As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.
Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.
Want to know more? Check out www.brittainresorts.com!
Connect with us!
TikTok | Facebook | Instagram | LinkedIn
Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.
We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.
Pay Range: Starting from USD $14.50/Hr.
Title: Unit Secretary – Full time Days or Nights
Company: Mercy
Location: Springfield, MO
