Overview
Urgent Opening***Service Support Administrative Assistant Jobs in Philadelphia, PA at ELITE PERFORMANCE STAFFING LLC
Full Job Description
Position Objective:
The primary responsibility of the Service Support Admin is to communicate effectively and productively with the Service Coordinator & Dispatcher, Service Supervisors, Service Technicians, and the various other personnel of the Service Department to fulfill the needs of our customers. This role will also assist other Field Service personnel, Technical Division, and Administrative personnel to coordinate joint activities and exchange information.
Reports to: VP of Sales and Operations
Essential Duties and Responsibilities:
Primary responsibility of the Service Support Admin is to communicate effectively and productively with the Service Coordinator & Dispatcher, Service Supervisors, Service Technicians, and the various other personnel of the Service Department to fulfill the needs of our customer.
New customer paperwork
Quality control and document review
Make outgoing calls to existing customers to schedule service
Update customers on ETA’s of techs and follow up for confirmation of work completed
Maintain communication and update techs throughout the day
Partner with Service Coordinator & Dispatcher to arrange inspections
Coordinate parts arrival with scheduling (partner with Purchasing)
Maintain W&M and WM compliance (weekly/ as occurs)
Maintain accuracy of Service Agreements/ Maintenance Agreements
Handle basic customer satisfaction issues
Dispatch Service Technicians for emergency service calls
This role will also assist other Field Service personnel, Technical Division, and Administrative personnel to coordinate joint activities and exchange information
Environment:
Duties are performed at the Lindenwold, NJ. Duties performed may require compliance with OSHA policies and the use of required safety apparel and equipment.
Minimum Requirements:
One (1) year of work experience in an Administrative role
One (1) year of work experience in a Customer Service
Working knowledge of a computer word processing program and spreadsheet program (Excel, Adobe, etc.)
Ability to schedule contract and service calls without assistance.
Ability to qualify our customers’ needs (environment, capacity, limits, etc.)
Demonstrate reliability and aptitude necessary to operate all aspects of Service System.
Ability to comprehend daily requirements of the Service Department.
Ability to handle multiple tasks at one time
Title: Urgent Opening***Service Support Administrative Assistant
Company: ELITE PERFORMANCE STAFFING LLC
Location: Philadelphia, PA
Category:
