Overview
Utility Billing Office Specialist Jobs in Buckeye, AZ at City of Buckeye
Full Job Description
Salary
$44,345.60 – $55,452.80 Annually
Location
Water Resources Administrative 21749 W. Yuma Rd. Ste 107 Buckeye, AZ
Job Type
Full-Time, Regular
Job Number
01357
Department
Finance
Opening Date
03/13/2024
Closing Date
3/27/2024 6:00 PM Mountain
Position Scope
APPLICANT REVIEW, INTERVIEWS, AND CANDIDATE SELECTION MAY OCCUR PRIOR TO CLOSING DATE
Under general supervision, provides advanced-level support for the utility billing, revenue recovery and management staff dealing directly with the public, in person, and over the telephone, in order to process service requests, import payments, balance accounts, process permits and establish new accounts within the finance utility billing division.
Primary Duties and Responsibilities
The following dutiesARE NOTintended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Researches and resolves problems including missing or incorrect meter information, duplicate locations, and customer data.
Processes all imported payment batches daily.
Prepares all weekly auto-pay batches and bank drafts.
Performs complex research on accounts as requested by Customer Service Representatives.
Manages all hydrant meter applications/terminations and works closely with filed staff to ensure all field actions match what is billed to the customer.
Assists Billing Specialist staff with field work orders that cannot be completed.
Assists Billing Specialist with set up of meter for new build properties.
Is key contact for all permitting issues
Assists with data entry in system for route changes for field staff.
Assists Supervisor with revenue recovery tasks
Assists Administrative Manager with annual sewer reports, appeals and related data entry.
Provides back-up for customer service phones during periods of high volume.
Assists Administrative Manager with projects such as benchmarking, and end of month reports.
Reconciles and prepares daily deposit for accounting and armored transport.
May assist with payment arrangements.
Performs other duties as assigned or required.
Minimum Qualifications & Position Requirements
Education and Experience:
High School diploma or GED equivalent and three (3) years of customer service experience in a high volume customer service environment, including clerical, computer, and call center experience, preferably in a service billing environment; OR an equivalent combination of education and experience.
Necessary Knowledge, Skills and Abilities:
Knowledge of:
City policies and procedures.
Utility customer service functions, methods, principles, techniques, and procedures.
Computer work order systems
Principles of record keeping and records management.
Skill in:
Operating a personal computer utilizing a variety of business software.
Effective oral and written communication.
Cash handling and cash drawer balancing procedures.
Ability to:
Research and analyze accounts to be able to explain their status to customers.
Make basic mathematical calculations and draw logical …
Title: Utility Billing Office Specialist
Company: City of Buckeye
Location: Buckeye, AZ
Category:
