Overview
Veterinary Receptionist Jobs in Marshfield – Wisconsin – USA at Mission Veterinary Partners
Overview:
Castlerock Veterinary Hospital has an opportunity for a
Veterinary Receptionist to
join our team
!
Location:
1214 S. Oak Ave., Marshfield, Wisconsin 54449
Shift Details:
This is a full- time position (30+ hours/week), working in a small animal general practice with the possibility to work weekends in Urgent care for a premium pay. No holidays or week day hours.
Pay Range: $17.00-$22.00/hour (based on experience)
What We Are Looking For
:
The receptionist role requires exceptional
communication
and interpersonal skills, with a friendly and personable demeanor being essential. Additionally, basic computer skills are necessary to fulfill the responsibilities of the position.
Reasons to
Join Our Team
:
Feel the amazing family-friendly,
collaborative
and fun hospital culture
Experience working
with an outstanding support staff
Get the
work-life balance
you deserve with a great schedule
Established Medical/Dental/Vision Plan
401K plan with company match
Paid Time Off
, Six Paid Holidays, and free
wellness
programs and classes
Job Summary:
The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and
communication skills
, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
Responsibilities:
How you’ll make an impact:
Maintain and uphold the Core Values and Mission Statement of MVP.
Greet clients and pets by name with a smile and a positive,
solution-oriented
attitude.
Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about
wellness
,
prevention
, and diseases.
Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper  checks.
Verify the eligibility of clients with charge accounts.
Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
…
Title: Veterinary Receptionist
Company: Mission Veterinary Partners
Location: Marshfield – Wisconsin – USA
Category: Administrative/Clerical, Healthcare
