Overview
Virtual Administrative Assistant Jobs in Philippines at BruntWork
Title: Virtual Administrative Assistant
Company: BruntWork
Location: Philippines
This is a remote position.
Role Name: Virtual Administrative Assistant – Plumbing & Heating Industry
Schedule
Part-time (20 hours per week, Monday to Friday, 9:00 AM to 1:00 PM)
Client Timezone: UK Time (GMT/BST)
Client Overview
Join a thriving, established plumbing and heating services provider in the UK that delivers exceptional residential and commercial solutions. This growing company has built a stellar reputation for reliability, quality workmanship, and outstanding customer service in their local market. With a team of skilled engineers and a commitment to excellence, they’re seeking a virtual team member to support their continued growth and success.
Job Description
We’re seeking a detail-oriented Virtual Administrative Assistant to join our client’s dynamic team in the trades industry. This role offers an exciting opportunity to be the backbone of a successful plumbing and heating business, managing crucial administrative operations that keep the business running smoothly. You’ll work closely with skilled engineers and interact directly with customers, playing a vital role in maintaining the company’s high standards of service and organization. This position is perfect for someone who thrives in a fast-paced environment and enjoys being the central point of contact for both customers and field staff.
Responsibilities
Serve as the primary point of contact for customer inquiries, handling incoming calls and emails with professional courtesy
Manage and optimize engineers’ schedules to maximize efficiency and customer satisfaction
Process and dispatch service requests, ensuring smooth coordination between customers and engineers
Create and send professional quotes and invoices to customers in a timely manner
Maintain accurate financial records through diligent bookkeeping practices
Execute basic marketing initiatives to promote company services
Handle general business correspondence and maintain organized documentation
Coordinate with team members to ensure excellent service delivery
Monitor and maintain adequate office supplies and documentation
Requirements
Proven experience in administrative roles, particularly in service-based industries
Strong background in customer service and professional phone etiquette
Excellent organizational skills with the ability to manage multiple priorities
Proficiency in using scheduling software and digital calendars
Experience with basic bookkeeping and financial documentation
Strong written and verbal communication skills in English
Ability to work independently and maintain high attention to detail
Familiarity with digital tools for business administration
Experience in service scheduling and appointment management
Basic marketing knowledge is a plus
