Overview
Ward Administrator – Maple Ward Stroke Unit Jobs in London, England, United Kingdom at Lewisham and Greenwich NHS Trust
Title: Ward Administrator – Maple Ward Stroke Unit
Company: Lewisham and Greenwich NHS Trust
Location: London, England, United Kingdom
To assist the Ward Manager and nursing team members with general ward
administration / clerical duties to ensure the smooth running of the ward / department and to act as a receptionist for visitors coming on to the ward.
First point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.
To register patient details on Cerner ensuring a high level of data accuracy.
To admit and discharge on Cerner and on EPRS.
To deal with written and telephone enquiries for the wards as appropriate.
To book follow up appointments as required.
To participate in administration duties such as the answer phone, cancellation e-mails, post, date stamping, photocopying, scanning – ensuring referral letters are sent/taken to the appropriate departments.
Booking of hospital transport for patients according to the hospital Transport Policy. Liaise with the Transport team with enquiries.
On occasion to manage potentially aggressive, verbally abusive visitors to the Ward which must be dealt with appropriately following agreed procedures and protocol.
Provide cover for colleagues during annual leave, sickness and busy periods – this may mean going to different sites/wards.
To develop working relationships across the trust with consultants and their teams including medical secretaries, specialty and general managers.
Update white board as per requirements.
Assist nursing staff with ensuring correct wrist band is available in EPRS.
Get the Family and Friends Test completed when a patient is discharged.
Take/collect TTAs to Pharmacy when the pharmacist is unable to come to the ward.
Our People Are Our Greatest Asset. When We Feel Supported And Happy At Work, This Positivity Reaches Those Very People We Are Here For, The Patients. Engaged Employees Perform At Their Best And Our Equality, Diversity & Inclusion (EDI) Initiatives Contribute To Cultivate a Culture Of Engagement. We Have Four Staff Networks, a Corporate EDI Team And a Suite Of Programmes And Events Which Aim To Insert The 5 Aspirations
Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream
For further details / informal visits contact: Name: Amy Price Job title: Associate Service Manager Email address: [email protected] Telephone number: 07887675439
