Watch Staff Specialist Jobs in Atlanta, GA at Leidos
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The Administration for Strategic Preparedness and Response (ASPR) – Strategic National Stockpile (SNS) group at Leidos currently has an opening for aWatch Staff Specialistin Atlanta, GA. This is an exciting opportunity to provide logistics and administrative support to assist in operating and maintaining the SNS national stockpiled inventory. In this mission, we assist in ensuring the SNS inventory is ready for deployment, providing the ability to respond 24 x 7 in an emergency. The successful candidate will serve as the initial point of contact between SNS, supported Centers, Institutes and Offices (CIOs), outside agencies, health officials, and the public, and liaison with other SNS Ops center operations (e.g. public response hotline, clinicians information line).
*Must be able to obtain and maintain a Tier 1 National Agency Check with Inquiries (NACI) Public Trust suitability.*
Your Role and Primary Responsibilities
Review and document all calls and will initiate appropriate reports and emails for review and approval by leadership.
Track and log all incoming calls, faxes, and emails to the OPS CTR REPORT mailbox using established logs and the SNS call log system.
Monitor all relevant electronic mailboxes, and work with the appropriate personnel to follow up with required actions.
Monitor television news broadcasts and relay important stories and developments to the Planning and Information Coordinator or Duty Officer.
Become proficient using the Ops Ctr application system to initiate alert and notification procedures when directed by the Ops Ctr Officer, and become proficient using remote devices to operate all system devices in the Ops Ctr.
Route important operational calls directly to other SNS staff and SNS leadership, as necessary.
Become knowledgeable about other programs and services within the SNS, and how to refer customers and others appropriately.
Required to be on-call 24 hours / 7 days a week. Must be able to respond to mission alerts within 15 minutes with a recall of 90 minutes to report to designated location. Must carry a cell phone at all times.
Bachelor’s degree or equivalent and 2+ years of demonstrated experience in public health preparedness, emergency management, emergency medical services (EMS), military/police force, or other relevant experience.
Must have the ability to work handle requests from multiple groups/organizations.
Ability to prioritize tasks and scope with occasional periods of stress when dealing with critical situations.
Possesses excellent English language skills.
Proficiency with Microsoft Office applications.
Ability to lift up to 50 lbs.
Must have reliable transportation.
Demonstrates strong customer relations capabilities to achieve customer satisfaction with SNS services.
Experience working in a call center environment where teamwork was an essential element of se…
Title: Watch Staff Specialist
Location: Atlanta, GA