Overview
Welcome Coordinator Jobs in Warwick – Rhode Island – USA at Oak Street Health
Company:
Oak Street Health
Title:
Welcome Coordinator
For applicants in Rhode Island, the estimated range would be $18.46 per hour. However, note that there may be situations where an employee’s compensation is outside of this range.
Role Description
The
purpose
of the Welcome Coordinator at Oak Street Health is to create an
inclusive
environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work.
Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.
Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday.
Check out this pamphlet for a sneak peek into the life of an Oak Street Welcome Coordinator!
Core Responsibilities:
Welcoming patients and guests
Conducting visit check-in and assisting patients with required forms
Collecting co-pays
Updating patient information and making changes in electronic medical record platform
Scheduling/rescheduling appointments within electronic medical records platform
Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
Managing faxes in the electronic fax platform
Maintaining the cleanliness of the Welcome and Community Room areas
May be required to float to other centers in the region on an infrequent basis
Other duties as assigned
What we’re looking for
Required
Strong computer skills required and basic knowledge of Google Suite
Professional phone etiquette
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization
Strongly preferred
Experience in customer service setting strongly preferred
Some college preferred
Other Skills
A flexible and
positive attitude
A welcoming and nurturing attitude toward our patient population of older adults
High level of integrity
Someone who embodies being ‘Oaky’
What does being ‘Oaky’ look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving
clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to ‘Rebuild healthcare as it should …
Title: Welcome Coordinator
Company: Oak Street Health
Location: Warwick – Rhode Island – USA
Category: Healthcare, Administrative/Clerical
