Overview
Workforce Planning Administrator Jobs in Manchester, England, UK at The Portfolio Group
THE OPPORTUNITY
This is a once in a career opportunity for an exceptional Workforce Planning Administrator to join a truly Service Led business, the company is an industry leading EAP and OH provider & Sunday Times ‘Best Places to Work’ organisation. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, they support over 80,000 organisations and 13 million lives across the UK & Ireland.
Part of a global Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled
career advancement
opportunity for the exceptional individual.
THE ROLE
You will be working within the Employee Assistance Programme (EAP) alongside the counselling and legal teams. You will monitor the workloads for the teams and distribute tasks to those teams, ensuring our SLAs are achieved. The role will involve administrative tasks to ensure that system information is accurate, and the work is correctly allocated.
day to day responsibilities
To monitor and manage workloads to ensure optimum SLA is achieved
To manage and maintain accuracy of team rotas
Manage and distribute queries and enquiries across EAP teams
Ensure that all notes are recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database
Support the digital services by completing emails and live chats
Maintain and assess required productivity levels to ensure that the service provision is maintained, and service levels are achieved
Ensure that personal knowledge of the EAP is continually developing, and that departmental procedures and protocols are always adhered to
Managing offline activity, and rearranging where necessary to ensure optimal helpline coverage
 what you bring to the team
Excellent
Attention to Detail
Ability to prioritise and work unsupervised as required
Excellent
communication
and written skills
Ability to provide great customer service
Ability to work to deadlines
Ability to work with telephony and IT systems
MS Office knowledge and experience benefits
25 days’ holiday, plus bank holidays
Day off on your birthday
Cash plan for you (and your children, if any)
Holidays increase after 2-and 5- years’ service
Contractual sick pay
Private medical insurance after 5 years’ service
Pension Plan and Life Insurance
Pension plan contributions
increase after 5- and 7-years’ service
Holiday season bonus after 3 years’ service
Profit share scheme
Season ticket loan scheme
Cycle to work scheme
Access to Employee Assistance Programme
Company incentives, access to discount schemes
Social sessions on the last Friday of the month with free food and drink – we call this Fab Friday!
Free 24/7 onsite gym
INDMANJ
49443LF
We will also accept applications from the following job titles:
Workforce Planner, scheduler, Call centre planner, Workforce Planning, Resource planning, Real Time Analyst, Call Centre Real time analyst
Title: Workforce Planning Administrator
Company: The Portfolio Group
Location: Manchester, England, UK
Category: Administrative/Clerical (Office Administrator/ Coordinator)
